Position Overview

Examples of Duties

Employees in this class are responsible for investigating fraud or alleged fraud cases in the income maintenance programs in a County Department of Social Services. Work at this level requires the review of income maintenance case files referred to them by income maintenance caseworkers and supervisors or where fraud allegations are made by individuals within the community to determine whether errors exist and, if so, the cause of errors. Where the cause of error indicates a potential of client fraud, the worker is responsible for investigating the case and making recommendations to their supervisor or agency director concerning the appropriate action to take in resolving the case.

Employees may assist their supervisors and/or agency director in presenting the case to the Social Services Board and may provide assistance to the legal representative of the agency or County in the prosecution of the client in court. Employees normally report to an Income Maintenance Supervisor, Income Maintenance Investigator Supervisor or Agency Director.

Minimum Qualifications

Minimum Qualifications: An Associate Degree in Human Services Technology, Social Services Associate, Paralegal Technology, Criminal Justice, Business Administration, Secretarial Science, or closely related curriculum and one year of experience as an Income Maintenance Caseworker; or graduation from high school and two years of experience as an Income Maintenance Caseworker; or graduation from high school and two years of investigative experience in credit, legal, or law enforcement work plus six months experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of manuals, rules, and procedures used in determining eligibility; considerable knowledge of investigative procedures and techniques; general knowledge of agency's organizational rules, policies, and procedures; general knowledge of the judicial system; good mathematical reasoning and computational skills; ability to recognize, collect, and evaluate evidence to support actions; ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data; ability to maintain effective working relationships with other employees and the general public; and ability to present information orally and in written form.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

This position will be required to assist in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2599.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.