Position Overview

This position is located in Economic Services Division.
Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.

Examples of Duties

PRIMARY PURPOSE OF POSITION: The primary purpose of this position is to provide programmatic and administrative direction to the Economic Services Section of the Cumberland County Department of Social Services. Work subordinates to this position which include, caseworkers, Income Maintenance Technicians, clerical/processing assistants, supervisors, and program managers.
Under the direction of this position, the section supports the mission of the Department of Social Services (DSS) by implementing six human service delivery systems (Temporary Assistance for Needy Families (TANF), Food and Nutrition Services (FNS), Subsidized Child Care, Medicaid for Family and Children (FCH), and Adult Medicaid (AD) and the Energy Programs). These systems provide a constellation of mandated and specialized prevention-oriented services. The application of advanced administrative skills is utilized in planning, evaluating, organizing, staffing, supervising, controlling, innovating, and coordinating the operations of the section. This position is expected to coordinate the work of this section with the work of other sections and other community resources to maximize the effectiveness of DSS. The program focus of this position will be the Medicaid Programs.
This position works under the direct supervision of the Assistant Director of the Economic Services Division.
DUTIES: The Section Chief is responsible for setting long term programmatic and operational goals, as well as the necessary organizational structure and support resources to accomplish those goals. By using information systems within the section and within the agency as a management tool, the Section Chief plans programs that meet the needs of the customer and community. The Section Chief initiates and participates in the development and implementation of mechanisms to generate management reports which reflect program and staff effectiveness, such as practice standards, reporting systems, fiscal accountability, and other quality assurance measures.
The Section Chief works with the program managers to develop consistent with statute and state policy and procedure; revises external guidelines to meet the needs of children and families when changes occur, and advocates for legislation that would strengthen programs that already exist or would allow for the development of programs to meet specific needs.
This position must respond to disasters as needed in accordance with State Law 166A which states that Cumberland County DSS, in the event of a natural or manmade disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management office or in the event of an isolated emergency incident, shall open, staff, manage and act as lead agency for the emergency shelter. The emergency shelter may be open 24 hours per day including weekends. This position may also be required to perform other duties related to emergency and/or disaster situations as needed.
This position performs other related duties as required or assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Thorough knowledge of methods and principles of casework supervision and training; thorough knowledge of case work techniques, and practices and applications to casework and community problems; considerable knowledge of social and economic factors in the community and local programs; considerable knowledge of the laws, regulations, and policies which govern social services programs; considerable knowledge of principles and techniques of public administration, including personnel administration, budgeting, and office management; skill in directing a staff of case workers and supervisors and related professionals and students engaged in a variety of services.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employee's personal vehicle.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
If there are specific questions regarding this posting, you may contact Human Resources at (910) 677-2604.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represent our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.