Position Overview

Examples of Duties

• Provide clients and customers with excellent customer service, while assisting them with office intake procedures
• Manage and maintain a smooth flow of customer traffic coming through the office.
• Utilize proper phone etiquette while assisting customers over the phone
• Assists customers seeking benefits administered by the Department of Veterans Affairs.
• Explain various benefits programs, their eligibility requirements, provisions, policies and procedures
• Review veteran's records prior to County Veteran Service Officers interviews; verify service records, marital/dependent status, financial, social, and medical or other information needed for the benefits being sought
• Assist veterans completing applications, compiling documentation, and composing or preparing letters, statements, and forms on the client's behalf and submitting them to the Department of Veterans Affairs while maintaining files copies for records.
• Researches information, responds to complaints, provides explanations and interpretations, researches status of applications and directs caller to other departments, agencies or staff as appropriate
• Provide administrative support to the Director, Veteran Services Officers and other staff members with other duties necessary to keep the office operations and functions at a presentable level

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of office practices and procedures
• Skilled with computer software including Microsoft Excel and Microsoft Word
• Ability to use correct numbers, arithmetic, bookkeeping, grammar, vocabulary and spelling
• Ability to communicate effectively in person and over the phone
• Ability to gather and give basic information and instructions on departmental programs based on inquires
• Ability to operate a variety of office machines including fax, computers, and copier machines
• Ability to use judgement in organizing and establishing priorities
• Ability to record financial transactions and balance figures
• Ability to establish and maintain effective working relationships with supervisors, employees and the general public