Assist patients and clinic locations with billing issues and/or inquires plus works to bring any problems to a favorable resolution. Acts as liaison between PBO and outside vendors and addresses issues such that productivity is maximized for both. Researches insurance and patient credit balances to reconcile balances and initiate refunds when necessary. Prepares and files refund requests. Enters accurate and thorough documentation of pertinent events regarding the handling of the account including researching prior accounts. Post payments and contractual to appropriate patient accounts and moves balances to patient balance or secondary insurance as required. Balances deposits in all applicable systems and reconciles any discrepancies. Demonstrates and encourages team behavior and exceptional patient/guest experiences. Upholds and promotes patient safety and quality.
One year working in a medical office setting or financial institution.
High School Diploma or equivalent. Certification or experience in Medical Billing.