WORK LOCATION: Palomino RV Resort

QUALIFICATIONS:

High School Diploma/GED and at least one year of experience in customer service, clerical and/or sales related experience. Possess a valid driver’s license. Must meet Park Board employment and physical standards, which includes a background check, drug and alcohol screening. Experience and training which demonstrates the knowledge, skills and aptitude to perform the defined duties.

COMPENSATION:

Part Time / Hourly

MISSION STATEMENT:

Cullman Parks, Recreation, & Sports Tourism is dedicated to improving quality of life through exceptional parks, facilities, events, and recreational opportunities for all.

PERFORMANCE RESPONSIBILITIES:

• Represents the Palomino brand while providing a high level of customer service to visitors and guests.
• Documents and reports daily activity of day-pass sales and new and/or canceled reservations.
• Creates new reservations in ASTRA software and fully explains policies and procedures of resort.
• Maintains professional internal and external relationships in keeping with CPRST core values.
• Administers opening and closing responsibilities for the front desk.
• Assist facility management in handling customer conflict resolution.
• Accurately reports use of facilities by having all visitors and guests check-in when entering the resort.
• Works closely with new guests to ensure all questions are accurately answered and they have a clear understanding of resort procedures and conduct rules.
• Escorts guest leads on tours, communicating the features and benefits of the resort.
• Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures.
• Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary.
• Assists grounds maintenance crew in daily tasks as needed.
• Attends all meetings as required by superiors.
• Works with team members in order to reach monthly, quarterly, and yearly goals.
• Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies.
• Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community.
• Exhibits proficiency in written and oral communication.
• Performs other duties as assigned by supervisor(s) or manager(s).

WORKING ENVIRONMENT:

The work area is well lighted, ventilated, and heated. Occasionally work is outdoors where there is a potential to be exposed to various weather conditions. 

PHYSICAL DEMANDS:

Work is performed both inside and outside and requires the physical and mental ability to handle large crowds, multi-task and operate a computer. Work also requires moderate lifting and the ability to walk, stand, bend, and sit while performing various job duties.