• Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
• Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
• Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
• Answer customer inquiries on the telephone.
• Schedule service and delivery orders. Coordinate schedules with the service/operations team.
• Bill service, delivery, and new installation orders.
• Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.
• Follow all rules and regulations pertaining to safety and Culligan policies.
• Complete any other responsibilities as assigned.

• High school diploma or GED.
• Minimum two years of customer service experience preferred.
• Strong time management and project management skills.
• Proficient in Microsoft Office (word, excel, outlook).
• Excellent communication skills, both written and verbal.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.