Location: Dallas, TX **Job Description**

The primary objective of the host is to create positive first and last impressions of the Iron Cactus.

** Essential Functions**

* Greets each Guest with a variety of unique and tasteful greetings.

* Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.

* Maintains friendly, professional temperament, and a neat, clean image.

* Maintains eye contact with Guests.

* Anticipates and inquires about Guests needs.

* Ensures that Guests never leave unhappy or dissatisfied.

* Never allows a mediocre Guest experience.

* Is alert to light and music levels, overall ambiance.

* Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.

* Is equally effective at greeting, seating, and working the list.

* Rotates seating effectively.

* Communicates with team and management.

* Demonstrates exceptional telephone etiquette.

* Is organized and professional.

* Makes new hires feel welcome.

* Exhibits sense of urgency and walks with purpose.

* Performs restroom checks intermittently.

* Follows proper safety and sanitation procedures.

* Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.

* Restocks necessary supplies.

* Discusses problem areas with manager.

* Keeps immediate supervisor promptly and fully informed of all problems.

* Maintains a good working relationship with all employees and purveyors.

* Notifies manager of any Guest that appears to be dissatisfied.

**Requirements**

Hosts are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

** Qualification Standards**

* 16 years of age or older

* Valid Food Handler certificate

* Courteous, friendly, and professional demeanor

* Able to pass all quizzes and tests, and complete all workbook assignments

* Neatly dressed, well-groomed in company approved attire

* Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes

* Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance

* Must be able to clearly communicate guests needs to team members and managers.

* Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests

* May be required to carry trays or supplies (10-30 lbs.)

* Must be able to calmly respond to angry guests and notify manager of situation