SUMMARY

Works as a team player in performing a variety of functions including production data entry, completion of administrative tasks and general production operations clerical duties such as entering various production documents and filing.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and qualifications listed below are representative of the essential duties, knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

1. Create Work Orders daily.

2. Close Work Orders daily.

3. Perform data entry functions using production management software.

4. Receive and enter customer purchase orders into production management software.

5. Verify all details of orders have been entered in system and on schedules accurately.

6. Serve as back-up for responding to customers acknowledging orders and correspond with customers to rectify any discrepancies.

7. Assist customers with questions regarding orders, ship dates, materials, and any other business concerns.

8. Keep record of customer interactions recording details of questions, complaints, or comments, as well as actions taken.

9. Work with production to verify and confirm ship dates for customers.

10. Print additional documentation as required.

11. Share support for answering telephone system to answer, screen and forward calls, provide information, take messages, and schedule appointments.

12. Operate office machines, such as photocopier and scanner, fax machine, voice mail and computers.

13. Utilize a multitude of Microsoft office products to perform daily tasks, included but limited to: Outlook, Excel, Word and Teams.

14. Prepare reports and other documents.

15. Perform various data entry projects for production data collection and other functions.

16. Perform general office duties such as alphanumeric filing, typing routine correspondence, or making copies.

18. Conduct effective communications between management, including follow-up and status reports on existing projects and duties before their scheduled due dates.

19. Follow all safety precautions and use protective equipment as required.

20. Maintain a supportive and positive personal attitude and working relationship with team members.

21. Perform any other duties as assigned.

QUALIFICATIONS

Education and/or Experience

A High School Diploma is required. One to two years related experience. Experience in a manufacturing environment is a plus as well as high level Microsoft experience.

Knowledge

· Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

· English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

· Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Computers and Electronics— Knowledge of computer hardware and software (e.g. Microsoft Office, etc.).

Skills

· Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Reading Comprehension— Understanding written sentences and paragraphs in work related documents.

· Time Management— Managing one's own time and the time of others.

· Speaking— Talking to others to convey information effectively.

· Writing— Communicating effectively in writing as appropriate for the needs of the audience.

· Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.

· Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Coordination— Adjusting actions in relation to others' actions.

· Service Orientation— Actively looking for ways to help people.

Abilities

· Oral Comprehension— The ability to listen to and understand information and ideas presented through spoken words and sentences.

· Written Comprehension— The ability to read and understand information and ideas presented in writing.

· Written Expression— The ability to communicate information and ideas in writing so others will understand.

· Oral Expression— The ability to communicate information and ideas in speaking so others will understand.

· Speech Clarity— The ability to speak clearly so others can understand you.

· Near Vision— The ability to see details at close range (within a few feet of the observer).

· Speech Recognition— The ability to identify and understand the speech of another person.

· Information Ordering— The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

· Problem Sensitivity— The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

· Deductive Reasoning— The ability to apply general rules to specific problems to produce answers that make sense.

· Inductive Reasoning— The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

· Static/Dynamic Strength — The ability to lift 20 pounds frequently, 40 pounds occasionally and up to 70 pounds minimally.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee frequently works in an office environment. While performing the duties of this job, the employee may work near moving mechanical parts and may occasionally be exposed to fumes or airborne particles and vibration, wet and/or humid conditions, and extreme heat and/or cold. The noise level in the work environment is usually quiet to moderate.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift

Supplemental pay types:

• Signing bonus

Application Question(s):

• Please list your experience and comfort level utilizing Excel.

Work Location: In person