Description

The function of the Referral Coordinator is to process and schedule medical specialist referrals and process prior authorizations for a variety of medical services/procedures for patients as requested by the medical providers. As an integral member of the health care team, the referral coordinator will collaborate with other referral and/or ancillary staff, medical providers, medical assistants, back office leads, managers, and other patient care staff to fulfill the specific needs of each patient.

Knowledge, Skills, and Abilities.

• Ability to handle confidential and sensitive information.
• Complete knowledge and understanding of all CVMG office policies and procedures.
• Must be able to have substantial movements (motions) of the wrists, hands, and/or fingers.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, postage machine, etc.
• Maintain knowledge of company electronic medical records software and ability to use and understand it effectively.
• Must be able to stay awake and alert during working hours.
• Thorough understanding and use of CVMG’s Core Culture at each interaction with patients, peers, and staff
• The person in this position frequently communicates with patients and outside facilities, who have questions about the appointment, referrals, medication, and/or anything pertaining to the patient’s chart.
• The person in this position needs to occasionally move about inside the office to access file cabinets, postage machines, printers, office machinery, etc.
• Possess effective written and verbal communication skills, while demonstrating professionalism and teamwork with patients and all CVMG staff.
• Ability to communicate effectively on the telephone. Ability to demonstrate exceptional customer service.
• Ability to exercise good judgment to handle calls appropriately.
• Ability to type at a rate of 35 wpm

Core Culture

Complete understanding and ability to demonstrate on a daily basis, all elements of CVMG’s Core Culture, specifically the Priorities of Growth, Customer Service, Collaboration, and Trust. Must demonstrate CVMG’s purpose of Life, Love, and Compassion with every staff and patient interaction. All interactions with patients, colleagues, providers, and staff must be approached with CVMG’s philosophy of Excellence.

Other

This job description in no way states or implies that these are the only duties to be performed by the associate(s) incumbent in this position. A review of this Job Description has excluded the marginal functions of the position that are incidental to the performance of the fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the knowledge, skills, and abilities to perform each job duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 

Requirements

• Medical Assistant Certification.
• 1 year of Referral Coordinator experience
• CPR certification
• Some knowledge of medical terminology
• High School Diploma or equivalent