SHIFT: 10:30 am - 7:00 pm CST The Opportunity We are seeking a talented Service Desk Specialist I who will partner with a supportive team and leader to respond to and diagnose technical problems for internal employees. On January 2, 2024, Co-op Solutions and PSCU became a single entity – combining two talented teams with the same mission – both built on the foundation of the “people helping people” credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It’s an exciting and pivotal point in both legacy companies’ journeys! Day in the Life: Utilized excellent customer service skills to respond to incoming calls and process support tickets and emails according to IT Service Desk guidelines and standards. Apply problem solving and critical thinking skills to identify, analyze, research, troubleshoot, and monitor inquiries or requests to ensure complete resolution of customer tickets. Provide an excellent customer service experience for our internal employees that aids in forming trusted relationships and efficient resolution. Provision new and existing users with non-restricted system access to keep PSCU | Coop Solutions evolving landscape moving forward Conduct basic technical troubleshooting of MS Office products including MS Teams/ OneDrive/ SharePoint Must be able to independently troubleshoot, yet proactively communicate with your supportive team who will coach and collaborate with you on the technical skills needed to be successful in the role Grow in your technical knowledge with a team and leaders who are focused on providing a path for you to achieve your career aspirations. Experience: Minimum of 1 year Service Desk experience or relevant education Knowledge of Active Directory (users & computers), MS O365, VPN, Internet Browsers, basic networking concepts, Cisco telephony systems, and Azure virtual desktops/VMWare Horizon are a plus as you will be exposed to and learn these technologies in the role. Prior experience with a ticketing system is a plus, ServiceNow preferred Prior experience with Knowledge Center Service and ITIL are a plus #TechRecruiting With more than 35 years of industry leadership, Co-op Solutions is the largest, most comprehensive credit union service organization in the nation. Co-op serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. Co-op serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech. The Perks Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services. Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays. Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements. 401K with generous company match. Tuition reimbursement.