Description

CTG is seeking to fill a Mailroom Associate position for an ongoing contract in the Sugar Land / Houston area

Location : Sugar Land, TX / Houston, TX (The initial location will be in Sugar Land, the client will be relocating to a new facility in Houston)

Duration : Ongoing contract

Pay : Up to $16.81 / hr

Duties :

Includes packaging / posting

• Perform charge-back reporting for postage, air express, local delivery, and faxes
• Perform production mail labeling / mail merge
• Provide mailing address cleanup services (may include use of mail cleansing software)
• Coordinate automated and manual processes for finishing and mailing client materials
• Implement and maintain distribution and tracking systems
• Use of customized software to update / maintain mailing addresses
• Bar code address quality review
• Manage electronic input, packaging activities and posting fulfillment in high speed / high volume operations
• Recommend improvements to achieve cost savings and optimize work flow
• Focal contact for special / unique mailings and shipments
• Use of specialized equipment for material handling if required
• Receive, sort and process mail documents, packages, and supplies.
• Notify recipients
• Deliver and pick-up mail on scheduled runs
• Record & process accountable mail information, maintain logs
• Track, trace, and resolve mail problems with USPS, express and local delivery services
• Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include USPS pickup / delivery)
• Perform quality checks on outbound mail Validate internal mail addresses
• Bar code address lookup
• Use common mail services including fax, air express, postal services
• Fill out shipping forms and / or enter electronically in shipping terminal per the job ticket
• Perform finishing work on documents to be mailed, such as folding and insertion
• Perform electronic mail distribution (open, mail prep, scan and distribute)
• Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials
• Follow mailroom security procedures
• Barcode tracking or face scanning incoming mail and packages
• Perform logging, transmission, receipt and timely distribution of faxes
• Shipping and receiving using automated system to track and manage activity
• Monitor / order / replenish supplies inventory, mail and distribution activities
• Send and receive e-mail messages
• Arrange alternative courier or shipping services to meet customer requirements
• Fully operate, clean and maintain all shipping and mail equipment
• Contact service on mail and shipping equipment if need occurs

Skills :

• Able to lift and move up to 50 pounds
• Able to demonstrate ability to read, write and follow English instructions
• Able to demonstrate PC / Internet Skills IntermediateDownload and install files (fonts, drivers, from internet sites; open, complete and save / print internet formsPerform mail mergesIntermediate knowledge of MS Word or equivalent (insert images;
• create and manage tables and columns; edit headers / footers; create forms; create and manage multiple sectionsIntermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook;

create charts / graphs; use basic math functions; create basic formulae)Working knowledge of MS PowerPoint or equivalent (open and create basic presentations, open saved, print using different options)Working knowledge of account-relevant applications (.

Adobe Acrobat, file conversion or graphic arts applications)Basic knowledge of network (., how to add or delete a network printer)Basic knowledge of Digital Front EndsFunctional knowledge of MAC when required by client.

• Determine output packaging per packaging standards (. process for books, tabs,
• Driving (if required)
• Ability to demonstrate use of mail equipment per training for example : Finishing equipmentInsertersPostage metersEnvelope printersScalesPitney Bowes Mail Management systemsFedEx shipping systems
• Able to demonstrate Customer service and communication skills
• Able to demonstrate ability to manage multiple tasks
• Able to demonstrate ability to perform duties with minimal supervision
• Able to demonstrate ability to perform data entry
• Able to demonstrate use of Production Mail Software
• Able to demonstrate ability to estimate and schedule mailing jobs, including operators, job path and time requirements
• Able to demonstrate ability to train and mentor other Mail client associates

Experience :

1-2 years knowledge and experience with mail procedures and operating mail equipment

Education :

Minimum : High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

Last updated : 2024-05-21