Job Description:

SUMMARY

Oversees day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Responsible for the enforcement of clinic policies and procedures.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Oversees daily office operations. Identifies and resolves operational problems.
• Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
• Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
• Ensures structure addresses changes in technology, operational processes, and practice needs.
• Builds relationships with key stakeholders, communicating progress towards key performance indicators.
• Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
• Evaluates and makes recommendations for business development and expansion opportunities.
• Oversees implementation of all expansion projects.
• Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
• Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.
• Maintains patient confidentiality.
• Provides coverage to front office as needed.
• Coordinates all logistic support to department, including supplies and equipment.
• Knowledge of medical terminology and office procedures.
• Maintain appearance standards as outlined in CTCLUSI policies.
• Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.
• Strong critical thinking skills
• Dedicated to providing the best patient care possible.
• Demonstrated ability to maintain a high level of professionalism during stressful times.
• Provide excellent customer service to clients and vendors of Three Rivers Health Center.
• Maintain a good attendance record.
• Other duties as directed by management.

PHYSICAL & MENTAL DEMANDS

• Standard medical equipment and supplies including thermometer and syringes. May involve use of assistive devices such as walkers, wheelchairs, ventilators, pulse oximetry units, and oxygen tanks.
• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 40 pounds.
• Must be willing and able to work long hours, which may include evenings and weekends.
• Must be willing and able to travel both locally and within the CTCLUSI service delivery area.

WORKING CONDITIONS & ENVIRONMENT

• Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient’s manual and finger dexterity and eye-hand coordination.
• Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.
• May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.
• May be required to attend meetings, conferences and Tribal events.

JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420

Apply online @ www.ctclusi.org

Open until Filled