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Customer Service - Donor Support Technician
United States of America R-139437 2015 CSL Plasma Job Description
Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience
Working Conditions (physical & mental requirements)
Note : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
Our Benefits
We encourage you to make your well-being a priority. Its important and so are you. Learn more about at CSL.
About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives.
We are committed to our work because lives depend on us. Learn more about .
We want CSL to reflect the world around us As a global organisation with employees in 35 countries, CSL embraces diversity, equity and inclusion.
Learn more about at CSL.
Do work that matters at CSL Plasma! Primary Location CSL Plasma US - AZ - Peoria 133
Full Time
$33k-42k (estimate)
03/08/2024
03/29/2024
cslplasma.com
Boca Raton, FL
1,000 - 3,000
The following is the career advancement route for Customer Service - Donor Support Technician positions, which can be used as a reference in future career path planning. As a Customer Service - Donor Support Technician, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service - Donor Support Technician. You can explore the career advancement for a Customer Service - Donor Support Technician below and select your interested title to get hiring information.