At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Non-technical deliveryor Primary Service Delivery Personforcustomer billable projects supportingin a billable rolethe project owner, Certifier,Lab Technician and/or Inspector in ensure on-time customer delivery with the best possible turn-around time and the highest quality.

Responsibilities:

The Operations Support Analyst will perform duties as assigned by their manager or supervisor including any (but not all) of the following tasks:

• Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports.

• Liaises with other project teams, departments and offices to gather information on job status sample, agreements, and any other information required for customer project delivery.

• Creates and updates profiles and certification records.

• Schedule and coordinate work assignments to Inspectors.

• Provides status of work orders projects to incoming inquiries from customers with the assistance of Centra for Customers and the Project Owner.

• Responds to customer billing and credit inquires, may issue credits or debits as necessary with CU leadership approval.

• Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification.

• Delivers non-technical paperwork jobs (e.g., multiple listings, transfer of certification/ownership changes, duplication, reinstatement, addition/relocation of factory, delisting, initial factory evaluations, authorized packagers, label licensing, special projects) as the Primary Service Delivery Person.

• Coordinates with the Conformity Service Groups to create and process work orders.

• Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports, letters, profile and certification records updates-CRIS, generates/distributes certification packages, IECEE uploads, federal registry updates-Water Sense, etc.)

• Advises customer of project status, progress, follow-up requests and any additional information needed to complete the project.

• Coordinates and performs regular administrative work for the Project Owner or Primary Service Delivery Person including preparing project close-outs, transfers, inputs work orders, sample requests, file searches, report preparation.

• Researches applicable file/project numbers, factory locations and class numbers as required by the Project Owner or Primary Service Delivery Person.

• Aids in the process/system for resolving non-conformances identified during factory inspections.

Education & Experience:

• 2 year post-secondary diploma, preferably business.

• Minimum of 3-5 years of business experience in finance or operations.

• Understanding of Testing, Inspection, and Certification business model.

Skills:

• Knowledge of items that are critical to quality for customers, including sales and delivery turnaround time, lead times, throughput, on-time delivery, margins, and other metrics.

• Must possess computer skills, including the Microsoft Suite and software applications used to conduct business, ideally Salesforce.com.

• Bilingual English and French may be required in some regions.