SUMMARY:

The Rehabilitation Office Specialist is the first point of contact. This position greets patients, completes check-in/check-out process; patient registration, appointment scheduling and medical records functions. Provides good customer service to our patients and works well as part of a team.

ESSENTIAL JOB FUNCTIONS/ACCOUNTABILITIES:

Greets patients and completes check-in/check-out process; answers patients’ general questions.

Completes patient registration; ensures that proper patient forms are complete, current and entered into the computer.

Verifies patients’ insurance coverage for OT/PT services.

Obtains and processes authorizations.

Builds cases within the Electronic Medical Record (EMR) for insurance and authorization tracking; tracks signatures of external referrals for PT/OT through EMR per insurance requirements; monitors desk top within EMR for CCOC physician signatures on evaluations; tracks cancels and no shows within the EMR and visit record sheet

Reviews charts when discharged and assures accurate completion of necessary requirements.

Complies with Medicare and Joint Commission (JC) in documentation; works with Managed Care Organization and Workers’ Compensation Department.

Coordinates with referring physician’s staff and obtains DME script; Verifies DME benefits; Educates patient on DME benefits and patient responsibility; Collects monies as appropriate; Posts payment in Cerner; Scans DME paperwork into a file for reconciliation. Collects DME surveys.

Answers telephone calls promptly to service callers’ needs in adequate time. Coordinate phone conversations with clinical staff and external parties as needed; Maintains filing system; orders and maintains office supplies; provides back up coverage for all satellites.

Must be able to handle high patient volume.

All other duties not specifically assigned.

POSITION REQUIREMENTS:

Education:

High School Diploma or GED required. Bachelor’s degree preferred.

Experience:

Prior front desk experience in a medical office preferred.

Technical Skills:

Excellent computer skills and knowledge of office equipment required. Experience with Microsoft office products. (Word, Excel and Outlook).

Certifications/Licenses/Registrations:

N/A