LOGISTICS COORDINATOR

Contingent Worker

Remote, Irvine CA

Monday through Friday, 8:30 AM – 5 PM

Cryoport is the life sciences industry’s most trusted provider of temperature-controlled supply chain solutions, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport’s mission is to support life and health by providing reliable and comprehensive temperature-controlled supply chain solutions for the life sciences through its advanced technologies and dedicated personnel. Cryoport will strive to develop mutually rewarding relationships with its employees, partners and suppliers and to conduct its business to the highest ethical and professional standards.

Position summary:

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

The Logistics Coordinator will be responsible for:

• Monitoring of live shipments through Cryoport’s web portal and e-mail notifications.
• Escalating exceptions internally to Logistics Managers.
• Answering and routing client and carrier communications internally to appropriate parties.
• External communications to carriers and clients throughout a shipment.
• Following up with written and verbal communication with shipments.
• Managing inbound calls and redirecting to appropriate parties.
• Regular interaction with internal departments such as: Operations, Accounting, Management, Sales, etc.
• Administrative tasks relating, but not limited to data entry.
• Readiness to assume other duties as assigned.
• Willingness and ability to work after hours and/or weekend shifts.

Competencies and personal attributes:

• Results driven, attention to detail, process oriented.
• Ability to meet deadlines consistently.
• Ability to listen, understand and evaluate logistical issues.
• Strong communication skills, both verbal and written.
• Proven record of initiative and dedication to meeting the expectations and requirements of clients.
• Demonstrated ability to take initiative and find innovative ways of delivering solutions.
• Ability to develop professional, supportive relationships with clients, carriers, vendors, and internal employees.
• Willingness to continually embrace personal and professional development.
• Passion for, and alignment with, Cryoport’s mission.
• A change agent and strong collaborator who is not afraid of challenging status quo.
• An individual who brings strong core values, quality, ethics, and integrity
• A collaborative team player who embraces and champions the culture.
• Strong work ethic and ability to deliver results and meet commitments in a dynamic environment.
• Exceptional and dynamic communications skills with the ability to inspire and influence people at all levels, build consensus and commitment, and effectively drive change throughout the organization at a rate that fits the corporate culture.
• Exceptional organizational and planning skills, strong analytical abilities, and process orientation.
• Demonstrates a business process orientation to develop solutions.

Qualification and education requirements:

• High school diploma or GED required.
• Proficiency with Microsoft Word/Excel/PowerPoint/Outlook

Compensation: $20 hr.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Overtime

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Logistics: 1 year (Preferred)

Work Location: In person