JOB TITLE: General Manager

EMPLOYER: Pacific NW Ventures Holding LLC., dba FiiT & Crunch Fitness

REPORTS TO: District Manager/Owner

EFFECTIVE : January 1, 2023

OUR CORE VALUES :

1. Personnel – It is all about Personnel! Without our personnel we would not be able to achieve exceptional things.
2. Development – We are committed to the growth & development of our personnel, both personally & professionally. We want you to be the absolute best version of yourself. We develop people first, then develop employees.
3. Competitiveness – Always Compete! We want people driven to compete not only amongst others, but against themselves. Do you have the GRIT to push yourself harder than you ever have before? Compete to be better today than yesterday.
4. Execution – We are measured by our results, not our efforts. Trying, positive intentions, and working hard are all intangibles that are necessary for achieving results, but the scoreboard is what matters. Perfect execution of all our strategies is the expectation & standard within our culture.
5. Culture – Constantly striving to be “Perpetually Triumphant,” competitive, developmental, stepping in the face of any challenges, always taking care of each other, showing up, working hard, listening, facing our fears, and embracing adversity as an opportunity to become better, and having FUN while doing it, describes our culture.

Be “Perpetually Triumphant”

John LaRosa II, Owner/Operator

JOB SUMMARY:

General Managers will ensure all members receive the highest quality Service and overall Experience in the Fitness Industry. General Managers need to demonstrate a competitive mindset through the achievement of financial targets for the club as outlined in the annual budget and monthly goals. The accomplishment of these items will be driven by the General Manager through leadership, training, and the development of all team members. The General Manager will demonstrate an aptitude to follow all company-wide policies and initiatives to ensure the integrity of our unique Core Values.

QUALIFICATIONS:

• Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment.
• Demonstrated ability to balance department efficiency between sales and retention.
• Supervisory/Leadership experience focused on coaching, mentoring, training, motivating, and developing team member performance.
• Strong written, verbal, and interpersonal communication skills including the ability to listen attentively and to communicate information clearly and effectively.
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and with customers.
• Demonstrated ability to work well with cross-functional groups.
• Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
• Current CPR
• Passionate about the fitness industry and helping our team and members achieve their goals.

RESPONSIBILITIES – SALES AND OPERATIONS

SALES & REVENUE:

• Achieve all sales goals and use reporting to assist in the daily management of sales achievements.
• Open to coaching, constructive feedback, and reinforcement.
• Execute all promotions to help generate new sales leads and build community involvement for optimum membership growth.
• Utilization of prospecting and lead generation platforms.
• Ensure that the staff is knowledgeable about the clubs’ goals, programs, facilities, and equipment.
• Ensure pricing requirements and guidelines are always adhered to and communicated/executed by direct reports.

PERSONAL TRAINING:

• Oversee the Personal Training department in conjunction with the Fitness lead.
• Implement and support company programs/promotions to generate Personal Training client acquisition for member base penetration.
• Integrate personal training services into membership presentations to maximize the number of orientation sessions scheduled and personal training services sold.
• Effective communication with the personal training staff to ensure all staff is aware and follow all promotions, policies, and procedures.

OPERATIONS:

• Perform 30–60-day earn reviews as directed by leadership.
• Responsible for member retention and any items encompassing that responsibility.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Oversees club maintenance and janitorial execution and compliance.
• Inventory management and the system is in place and upheld.
• Responsible for payroll accuracy, and compliance.
• Control Labor expenses and the purchasing of club supplies and cost of retail goods.
• Carries out the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and correcting employees; addressing complaints and resolving problems.

LEADERSHIP:

• Serve as a role model for employees.
• Exhibits servant leadership qualities; focuses on coaching and development.
• Communicates effectively by using regular team meetings and individual meetings.
• Focus on coaching and development.
• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
• Spends necessary time developing, coaching, and encouraging employees to always improve.

COMPETENCIES:

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; Effectively influence actions and opinions of others; Accept feedback from others; Give appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Cost Consciousness - Works within approved budget; Develops and implements cost-savings measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; approaches or methods to best fit the situation; can deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently/Continually required to stand.
• Frequently required to walk.
• Occasionally/Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Frequently required to talk or hear.
• Occasionally required to lift/push/carry items up to 50 pounds.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts Ownership’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.