2 Member Services Representative - Overnight Jobs in Broken Arrow, OK
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Member Services Representative - Overnight
$33k-41k (estimate)
Full Time
9 Months Ago
Crunch Fitness - Undefeated Tribe LLC is Hiring a Member Services Representative - Overnight Near Broken Arrow, OK
Who We Are: Welcome to the Crunch Fitness Austin! Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company philosophy of acceptance, tolerance, and inclusion. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we work hard, have fun, and make history!
Job Overview: The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”
Tasks and Responsibilities:
Job Overview: The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”
Tasks and Responsibilities:
- Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
- Assists with membership, retail and tanning product sales
- Promotes membership privileges including tanning, group fitness, small group training and childcare
- Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
- Answers phones in a courteous, helpful, professional manner
- Communicates special events to members and guests
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Is an expert in all club facility, services, programs and schedules/hours of operation
- Maintains a clean and organized work area
- Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
- May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
- Performs opening and closing checklist and duties
Competencies:
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests
Physical Demands:
- Must be able to lift or move up to 50 lbs
- Physical effort required for daily duties include prolonged standing and walking
Required Education and Experience
- Business experience in a service-oriented environment is desirable
- On the job training is provided
- CPR/AED certified or can complete within 30 days from hire
Travel: Travel up to 0%
Equal Opportunity Employer
Crunch Fitness Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Equal Opportunity Employer
Crunch Fitness Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Summary
JOB TYPE
Full Time
SALARY
$33k-41k (estimate)
POST DATE
08/09/2023
EXPIRATION DATE
05/27/2024
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The following is the career advancement route for Member Services Representative - Overnight positions, which can be used as a reference in future career path planning. As a Member Services Representative - Overnight, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative - Overnight. You can explore the career advancement for a Member Services Representative - Overnight below and select your interested title to get hiring information.
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