We are looking for a self-motivated, fun, and energetic person to oversee training and development in the Orlando area. The Regional Training Manager will support a group of District Managers and restaurants by incorporating systems and processes to ensure consistent training and development practices. This position requires the ability to teach and demonstrate brand excellence. As the Regional Training Manager, you will need to travel to different locations, track progress, and validate training.
The Regional Training Manager will oversee the training of managers through proper onboarding and orientation; weekly and monthly training plans; Training Center classes to develop Shift managers and Service Managers; and MIT transition interviews. The Regional Training Manager is also responsible for brand standards and food safety compliance across their market(s).
Regional Training Manager Expectations include, but are not limited to:
•Communicating with DMs and Regional Managers to identify training needs and development plans for individuals, including bench development plan.
•Assist in selecting, developing, and overseeing Certified Training Managers and Restaurants
•Help managers develop their team members through career pathing planning to identify possible Shift Managers
•Organization, deployment, and execution of PROS teams for new restaurant openings
•Implement and monitor company-mandated onboarding/orientation practices.
o 5-day new hire training plan - 100%
o Validate entry of new hires into Popeyes Academy
o Ensure that MIT profiles are correctly entered and assigned in RTI
•Popeyes Academy reporting to the field weekly
o Validation of Popeyes Academy completion before Team Members work in a position.
o Planning/validation of Team Member cross-training
•Support and track all MIT training and reports.
•Accountability for 100% Manager ServSafe Food Certification completion
•Accountability for Managers in training turnover %
•District-wide compliance with all Popeyes mandates
•LTO rollout training plan/execution
•Community outreach and in-store celebrations
•Any tasks assigned by direct supervisors.
•Manage team-building program initiatives.
•Continuous HR training to help improve job performance, minimize workplace incidents, and develop better hiring and onboarding practices.
Task Requirements:
•Support the market with hiring/job fairs as needed.
•Perform Popeyes Academy audits (2 per week)
•Weekly Agenda - Market Training plan
•Monthly training reporting / Monitor Market Success Training Ranking (weekly)
•Popeyes Certified and requirements / ServSafe proctor if possible or willing to acquire.
Regional Training Manager's Work Schedule Expectations:
1) 5 days/50-hour work week
a. 65% of time spent in restaurant
b. 35% of time spent on admin/planning
2) Minimum of 2 Dinner Shifts per week
3) 1 full weekend worked per period
a. 1 additional Saturday shift
b. 1 additional Sunday shift
4) Reply to calls/texts/Teams chat in an appropriate timeframe.
5) Reply to Emails minimum of twice daily [Morning & Afternoon]
Background Requirements:
•Restaurant experience required
•QSR experience preferred
•Multi-unit management required
•Training experience preferred
•Proficient with Microsoft functions