Description

Who are we looking for?

If you are someone who enjoys baking, working with your hands, has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!!! 

Crumbl Cookies is a company that is disrupting the way people experience and enjoy cookies. We are proudly going to build a reputation consisting of incredible tasting and consistently delicious cookies that are the best in the world, through our fun "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is passionate and dedicated to offering world class cookies and raving fan experiences, believing in the impossible, serving their team and customers, and having a strong desire to grow and learn.

The Role of Head Baker

As a Head Baker, you set the flow for the day, maintaining the pace of the bakery to uphold top customer service and ensure tasks stay on track. You work closely with our General Manager to ensure high-quality cookies and a remarkable guest experience. With a Baker first approach you will assist with the daily operations of our store and you use your innate ability to engage and inspire the team to deliver world-renowned customer service. You are committed to the success of the team and you help train them with an individualized approach. You love seeing your hard work pay off in a successful store and happy customers!

Service Worker Compensation

• $16.00 to $21.00 (hourly wage, including tips)

Benefits

• Tips Range ($3 to $6 an hour extra)
• Health Benefit Plan (if qualified, not insurance)
• Sampling cookies
• 50% off cookies and drinks
• Regular performance collaboration and career growth opportunities (Management)
• Flexible scheduling
• Recognition awards
• Sundays off
• Essential Role Functions

Future Leadership Opportunities

• We plan to develop and promote from within for future roles that will be needed as we grow.
• We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.
• Competitive compensation packages for all positions.

We believe In

The Golden Rule & Potential

• We treat all people well, with a positive and caring servant's attitude.
• We believe in coaching everyone to their full potential.

Character, Values & Excellence

• We have high integrity and character, which builds an unbreakable level of trust.
• We are excellence driven, paying attention to every detail.
• We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

• We enjoy life, give people hope, and have fun.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Requirements

Raving Fans Service | Baking Crumbl Cookies | Presentation & Cleanliness | Team Work | Efficiency | Technology | Kitchen Equipment

• RAVING FANS SERVICE: Instinctively serves the customer with a smile and genuine intentions to provide customers with a great experience. Always acts in a way that represents the "Crumbl Culture".
• BAKING CRUMBL COOKIES: Follows Crumbl recipes with exactness and care. Pays close attention to the details of each cookie, making sure consistency and the highest of quality is experienced every time.
• PRESENTATION & CLEANLINESS: Is detailed with each cookie's presentation, ensuring no steps are skipped, and the final product is warm, delicious, presentable, and filled with lots of Crumbl love. Constantly cleans and maintains order with the equipment and utensils used, as well as keeps the kitchen areas presentable and safe.
• TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support fellow crew members perform other business tasks.
• EFFICIENT: Has a mindset and work-ethic that is focused on providing exceptional service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for the customer.
• TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used.
• KITCHEN EQUIPMENT: Safely and properly operates Crumbl kitchen equipment and utensils. Shows respect and ownership over the equipment, utensils, and other kitchen material.

Role Qualifications

• Restaurant Leadership experience and a high school diploma or equivalent are preferred but not required. 
• Must have some night/closing availability
• Food and Allergen Certification preferred but not required. (training is available)
• We will teach you everything you need to know to be successful in your role!
• Can you contribute to the fun and upbeat Crumbl culture?
• Do you thrive in a fast-paced environment?
• Are you honest and hardworking?
• Do you have a genuine desire to serve others?
• Are you a team player? If yes, you might just be perfect for this position!

Work-Ethic | Experience | Cultural Fit | Education | Commitment to People & Excellence

• WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks
• EXPERIENCE: Food or restaurant experience and customer service experience,
• CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
• EDUCATION: High school or higher
• COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.