Field Trainer

Join Crumbl Corporate in making the world a sweeter place!

Job Purpose

The Field Trainer ensures Crumbl's brand is adhered to by working closely with store owners to implement Crumbl's established processes, practices, and culture that will continue to result in the store's long-term success.

Duties and Responsibilities

• Gain buy-in from franchise partners of the \why\ in Crumbl's established procedures
• Ensure all franchise owners achieve corporate certification
• Embody Crumbl's culture and values of growth, authenticity, and data-driven decision making
• Mentor, and later coach the franchise partners on the day-to-day operations and strategic initiatives to ensure the store's goals are achieved
• Provide hands-on training and support for two weeks for new franchise owners and one week support for existing owners to empower franchise owners to operate with efficiency after departure
• Mentor the franchise owner by serving as their primary source of support for the duration of opening week by leading them through the store-opening process
• Oversee the operations within a franchise and direct the leadership team during opening week
• Assist franchise partners in delegating responsibilities and supervising business operations
• Assist the franchise leadership team in practicing the most up-to-date operational procedures
• Analyze current training practices within a franchise and provide feedback to the training team
• Under direction, facilitate testing of new quality or training practices & procedures
• Adhere to all new and established training practices
• Assist franchise partners in training and onboarding all crew members “the Crumbl way”
• Occasionally serve as a coach to stores who need additional training by understanding their concerns and guiding them through personalized solutions

Qualifications

• Understanding of basic computer softwares (Microsoft Office applications, Google Suite, etc.)
• High level of accountability, self-awareness and follow-through
• Able to have crucial conversations with others
• Strong time management skills
• Previous in-store experience(preferred)
• Previous experience in the food & beverage industry(preferred)
• Previous experience developing/training employees(preferred)
• Willing to commit to 100% travel
• Must be 21 years of age or older with a valid Driver’s license

Working Conditions

• 100% Travel requirement, usually by plane, rental car, etc.
• Current Driver's license and clean driving record required
• Required to work Holidays, nights and weekends
• Longer hours expected during start-up of a franchise location
• Will receive overtime pay of 1.5 times hourly rate for time worked in excess of 40 hours weekly
• May require frequent COVID testing and immunizations

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Constantly moving about to accomplish tasks or moving from one workstation to another. Constantly communicating with others to exchange information. Occasionally operating bakery machinery and tools.

This position requires the ability to occasionally lift kitchen products and supplies, up to 50 pounds.

Benefits & Perks

• Medical, dental, vision benefits
• 15 days of PTO/year
• 11 paid holidays
• 12 weeks Paid parental leave
• Personal phone bill reimbursement up to $50/month
• Personal gym membership reimbursement up to $50/month
• Child care reimbursement, up to $400/month
• Corporate DoorDash® DashPass membership
• Regular company and team activities
• 401k with a competitive matching contribution plan after 90 days
• Excellent opportunities for career growth
• Work in a hyper-growth company
• Cookies on us :)

About Us

Crumbl was founded in 2017 in Logan, Utah by Jason McGowan & Sawyer Hemsley. In just five years, Crumbl has grown from a humble cookie shop to a booming franchise with over 700 locations in 40 states. Crumbl is honored to be the largest cookie company in the nation and fastest growing cookie company in the world! Our rotating menu offers new flavors every week while regularly bringing back crowd favorites and unique original recipes. We pride ourselves on being tech-focused, an agile workplace that values hard work, listening to our customers, and being unafraid of a challenge. Ultimately, our goal is to bring friends and family together over a box of the best cookies in the world!

• Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Crumbl began as a small cookie shop in the small town of Logan, Utah. It started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was established in 2017 in Logan, Utah by Jason McGowan and Sawyer Hemsley. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, Crumbl has over 800 locations across the United States and Canada and is growing everyday!

Pay: $22 / hour

Job Type: fulltime

Education: No education required

Work location: On-site