Job description
Crumbl Cookies Woburn, MA- Evening Shift Lead
This is for an Evening Shift Lead (Must be available for 4pm-6pm start for a 6- 8 hour shift. Must be available 4-5 nights per week, including Friday and/or Saturday
Crumbl is the nation's fastest growing cookie company. Our modern bakeries and signature pink boxes full of gourmet cookies have over 1 million followers on TikTok and Instagram- it's a FUN time to be a part of this rapidly growing brand!
Crumbl stores have a fun and exciting atmosphere and we need responsible and talented leaders that thrive in a fast paced work environment.
The focus of this role will be to assist our General Manager in running the store's daily operations, engage and inspire our crew of Bakers and uphold the Crumbl standards of incredible cookie quality for our loyal customers. Our store leaders set the tone and expectations for success. We accept nothing but the best from our leadership team.
Crumbl is rapidly expanding with locations throughout New England and we plan to develop and promote from within for Assistant Managers and Managers for this store - don't miss this tremendous opportunity to join the Crumbl Crew!
Compensation

• $21 - $23/hour (Base pay Tips)

Benefits:

• Quarterly raises (performance based)
• Sundays Off
• Thanksgiving Day, Christmas Day and New Years Day Off
• Recruitment Bonuses
• Management Outings
• Product Discounts
• Recognition Awards

Essential Role Functions
Leadership | Communication | Management | Interpersonal Skills| Teamwork | Efficiency | Teaching Coaching | Sales | Job Technology | Time Management | Planning & Prioritization | Raving Guest Service

• LEADERSHIP: Leads the team through character, building guest as well as team relationships, and action as well as vision. Holds oneself accountable, acts with integrity at all times.
• COMMUNICATION: Exceptional communication skills, with all team members as well as management staff, vendors, corporate office, as well as all others that we come into contact with.
• MANAGEMENT: Ability to manage the team and systems in order to achieve the vision, mission, and values pertaining to CRUMBL.
• INTERPERSONAL SKILLS: Ability to relate, listen, as well as to solve the needs of both our team members as well as our guests.
• TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support, management as well as team members.
• EFFICIENCY: Has a mindset and work-ethic that is focused on providing exceptional guest service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for our team members as well as our guests.
• TEACHING/COACHING: Ability to patiently support team members to be the best there is in their roles.
• SALES: Desires to grow the business, with new guests as well as business, thru catering as well as in store interactions.
• TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used.
• TIME MANAGEMENT: Ability to prioritize time as well as where to dedicate their time throughout their shift.
• PLANNING/PRIORITIZATION: Ability to prepare ahead of time to meet the demands of the position, as well as to choose the most important tasks as well as duties on a daily basis.
• RAVING FAN SERVICE: Instinctively serves our guests with a smile and genuine intentions to provide them with an amazing experience. Always acts in a way that represents the "Crumbl Culture".

Role Qualifications
Work-Ethic | Experience | Cultural Fit | Education | Commitment to People & Excellence

• WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks
• EXPERIENCE: Leadership or management experience, food or restaurant experience, customer service experience
• CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
• EDUCATION: High school or higher
• COMMITMENT TO THE GUEST & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.

We believe In
The Golden Rule & Potential

• We treat all people well, with a positive and caring servant's attitude.
• We believe in coaching everyone to their full potential.

Character, Values & Excellence

• We have high integrity and character, which builds an unbreakable level of trust.
• We are excellence driven, paying attention to every detail.
• We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

• We enjoy life, give people hope, and have fun.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney