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Job Title: Customer Relations | Location: |
Reports To: Executive Offices | Department: |
FLSA Status: Non-exempt | Job Code: |
Supervises Others: No |
SUMMARY
The Customer Relations/Fleet Assistant will be responsible for receiving, assessing and professionally and appropriately responding to customer relations claims. This person is responsible for reviewing customer concerns and recommending compensation when appropriate. This position is also responsible for accurate tracking of compensation and claims relating to customer relations. The objective of this position is to connect with customers one on one with the goal of retaining them as a customer while making sound decisions for the business. The position is also responsible for reading, researching and responding to online reviews.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Education and/or Experience
High School or equivalent diploma required; Bachelor's degree from four-year College or university is desired; prior related work experience desired. Ability to type with speed and accuracy is required. Proficiency in Microsoft Office products (Access, Excel, Word) is desired.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
Working conditions are normal for an office environment.
Acknowledgements
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.
It is the Companys intent that this Job Description comply with all applicable local and state laws and regulations. Cruise America will not enforce any portion of this Job Description to the extent that it conflicts with any local or state laws or regulations.
Other
Retail
$71k-86k (estimate)
03/31/2024
04/30/2024
cruiseamerica.com
MANASSAS, VA
200 - 500
1972
Private
ROBERT MILLER
$50M - $200M
Retail
Cruise America is an online platform that allows users to search and book for rental recreational vehicles.