1.Administration

• Perform general administrative functions including typing, answering telephones, and composing correspondence.
• Process paper flow in and out of the Sales office.
• Maintain a filing system of reports and pertinent hotel records.
• Type and distribute various department reports as needed.
• Answer and forward guest requests, complaints, or questions in a courteous and timely manner.
• Receive, open, and sort all department mail.
• Monitor all office supplies, equipment, etc. used by department and be responsible for placing orders, arranging repair, etc.
• Ability to accurately use various office software.

2.Support

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within Driftwood Hospitality Management, LLC.

3.Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4.Communication

• Understands and communicates the Driftwood Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

5. These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a good knowledge of service standards, guest relations, and etiquette.
• Must have good mathematical and computer skills.
• Must have hearing and visual capabilities to detect, observe, and report on emergency situations.
• High school education and relevant training and experience required. Additional education preferred.
• At least one year of office environment experience required.