Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. Committed to making it simpler to live, work and do business anywhere in the world. The Group manages a broad portfolio of complementary brands: Crown Workspace, Crown World Mobility, Crown Relocations, Crown Records Management, Crown Fine Art, Crown Logistics, and Crown Wine Cellars.

Discover Crown. www.crownworldwide.com

For more information, please visit: https://www.crownworldwide.com.

We are currently seeking applications for the position of Residential Sales Consultant.

This position will be based in New Brunswick, NJ.

Position Statement

The Residential Consultant is responsible for the servicing and conversion of direct virtual sales opportunities generated by Crown’s marketing efforts.

The Residential Consultant needs to follow the prescribed Crown sales methodologies and protocols in accordance with the strategies, priorities, and sales targets of the Crown Group.

This role also works closely with other internal stakeholders and ensures all sales opportunities are leveraged to maximum effect in a team selling environment.

Maintaining a high performance customer driven culture is also crucial to the success of this position.

Key Focus Areas

• Administration
• Customer Service
• Corporate Social Responsibility
• Other

Key Tasks and Responsibilities

Administration

• Meet and maintain weekly sales conversion targets in accordance with Crown’s KPIs
• Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market
• Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to
• Maintain accurate invoices, documents and customers files
• Ensure all costs are clearly detailed to customers and collected prior to removal date (unless approved corporate account)
• After the call, prepare costing sheet, calculate the measurement and depending upon destination, cost the job or send a cost sheet to the appropriate internal parties
• Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer

Customer Service

• Call on clients virtually or in their homes to meet the pre-arranged appointment times
• Upon receipt of a confirmed survey appointment, prior to the virtual or physical appointment, being prepared to include destination office information and sales aids such as destination guides, etc.
• Complete a detailed inventory of effects to be transported which allows the accurate calculation of the cubic capacity of the goods.
• Present the company’s services by discussion, demonstrations and the use of the presenter in the most positive light, selling the benefits of our service, our company, and the Crown network worldwide.
• Utilize value based selling skills and methodologies that clearly differentiate Crown from our competitors and generate best value for Crown at every possible juncture.
• Ensure each day is well planned to maximize all opportunity whilst satisfying the demands of our customers.
• Regular follow-up to ensure the booking of Residential Sales through negotiation and use of value add and upselling techniques.

Corporate Social Responsibility

• Support the company CSR commitment and goals.

Aptitude, Knowledge and Qualifications

Aptitude

• Ability to maintain confidentiality and display tact and discretion at all times
• Excellent analytical, interpersonal and communication skills
• Excellent presentation skills and negotiation skills
• Ability to work in a potentially rapidly changing environment
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Professional attitude and a willingness to support stakeholders in effectively doing their job
• Solution oriented approach to problem solving and decision making

Professional Knowledge and Skills

• 1-2 years sales or marketing experience
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
• Well-developed administration and organisation skills with strong attention to detail.
• Knowledge of selling psychology
• Cultural sensitivity and awareness.

Qualifications

• At least Associates Degree (2 years college degree) or Bachelor’s Degree (preferre

Values

The Crown Worldwide Group is guided by five key “values”. These “values” are our underlying beliefs, they are a description of the way we see the world and what is most important to us.

They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.

We value … DETERMINED

We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace.

We value … CARING

We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world.

We value … THERE

We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.

We value … SHARING

We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.

We value … OPEN-MINDED

We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether its using innovative techniques or adapting the way we work we’re constantly thinking of new ways to achieve more for all.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• Employee assistance program
• Health insurance
• Paid time off

Compensation package:

• Yearly bonus

Schedule:

• Monday to Friday

Work Location: Hybrid remote in New Brunswick, NJ 08901