Manufacturing Plant Logistics / Customer Service Manager

General Summary: This position is a dual role in supporting management while working with other departments including Production, Sales and Administration. Also supports the Sales & Customer team with daily activities.

CORE FUNCTIONS:

• Support Director of Sales and Marketing
• Support Sales, Customer Service and Logistics Team
• Support Sales team

DETAILS OF FUNCTION:

• Assist with order entry, outgoing order confirmations, sales and distribution correspondence, scheduling dispatch of products. This is hands-on position where "rolling-up your sleeves" is expected and required.

· Finding solutions for clients

· Additional support for sales team

· Generating sales reports and open order reports

· Data Entry and Log management

· Filing

· Proofing sales orders and credit memos / pallet returns

· Answering customer and sales rep inquiries

· Phone assistance

· Provide pick up & delivery notice lists

· Assist Sales team in handling complaints and shortages

· Assist with production schedule management

· Coordinating with sales and distribution to manage project order timeline

· Coordinating with purchasing of resale items inventories

· Coordinate with Yard Manager on various initiatives

· Assistance on all duties of Customer service and logistic team

Salary:

Bi-weekly salaried position pay based upon past experience.

QUALIFICATIONS:

High school degree, College degree or College experience is a plus

Ideal candidate will possess 2 years’ experience in customer service-related roll, experience can substituted for education requirement. Management experience is a plus

Must demonstrate strong interpersonal skills, multitasking and positive, service-oriented attitude

Must exhibit aptitude for problem-solving and be detail oriented

Must have good organizational skills and be self-motivated.

Must be results-orientated and able to work both independently and within a team environment.

Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications.

Bilingual preferred, but not required.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you familiar with Microsoft Office Suite - specifically Excel, Word, Outlook and Teams?

Education:

• High school or equivalent (Preferred)

Experience:

• Office Setting: 2 years (Required)

Language:

• Bilingual (Preferred)

Work Location: In person