Description

Position Summary:

The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level. 

RESPONSIBILITIES:

Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.

 Establish and manage a team of qualified and trained Teammates

 Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director

 Maintain a safe working environment and educate Teammates on practicing safe procedures

 Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards

 Report liability hazards found in the community to Property Director and or, Regional Director

 Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc. 

 Respond to all service requests in a timely manner to ensure resident satisfaction

 Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service

 Responsible for service follow-ups and team’s success in service delivery and completion

 Prepare and inspect apartments for move-in readiness after becoming vacant

 Conduct all work in compliance of OSHA and Equal Housing Opportunity

 Monitor storing of equipment, supplies, and tools in a secure area

 Delegate inventory of supplies and tools

 Manage budget for equipment and supplies for maintenance and order supplies from vendors

 Manage and authorize overtime for non-exempt teammates

 Ensure that all work is performed according to Crown Residential’s procedures and standards

 Make recommendations and modifications regarding property performance, business needs, etc.

 Any other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

 Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget

 Attend all required Crown Residential maintenance trainings

 Ability to effectively work in a team setting and collaborate with administrative staff

 Possess and practice exceptional safety skills while on the job.

 Be highly motivated and have a positive attitude

 Valid Driver’s License and reliable transportation

 Ability to prioritize multiple tasks, follow-up, and follow through

 Ability to provide coverage on a rotating basis for property on an on-call basis as needed

 Awareness of working long hours outdoors and in the elements

 Professional appearance and demeanor

 Have a thorough knowledge of safety and the proper operation of all tools and equipment.

 Ability to effectively manage and lead a team of Service Teammates

 Have excellent customer service skills when talking to residents about service needs.

 Hands on working knowledge of typical apartment maintenance

 Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely

 Consistent, regular and in person attendance during assigned hours at the workplace are required

Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

Requirements

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

 High school diploma or equivalent

 EPA Section 608 HVAC Type I 

Preferred:

 Bachelor or Teammates degree 

 Previous experience in a maintenance supervisory role in the multi-family/hospitality industry

 CFC/EPA, CPO certifications

 North American Technician Excellence (NATE)

 Heating, ventilation, air conditioning, and refrigeration certification (HVAC)