707 Avenue K Southwest, Winter Haven, FL 33880

Customer and Sales Support Associate

At least 2 years’ Experience in Customer Service,
and Sales is Required.

Competitive Pay Plan Great Benefits!

This is an On-site position

Crown Information Management assists Florida Companies in securely managing their physical information. Our teams create information management solutions for our customers’ data, no matter what format, location, or lifecycle stage it’s in.
We need to hire a Customer and Sales Support Associate who must be coachable, self-motivated, demonstrate a positive attitude and have a good work ethic. This person must be highly organized and able to work in a fast-paced, ever changing professional environment. Come grow with us. Other employment opportunities are also available.

We offer:

• Competitive pay plan!
• Health Insurance
• 401(k)
• Paid vacation

Responsibilities – Customer and Sales Support Associate:

• Assist with companywide phone calls, customer service request, sales support, setups, and scheduling.
• Will work closely with the department manager, other customer service associates and sales teams to facilitate and develop a cohesive Customer Service and Sales Support Department.
• Assist with accounts receivable including but not limited to invoice follow up and collections.
• Proactively identify conflicts, then seek out and implement solutions.
• May be asked to perform other office tasks as needed.

Qualifications/Skills/Requirements - Customer and Sales Support Associate:

• At least two (2) years’ experience in Customer Service, and Sales required
• Strong interpersonal and communication skills, demonstrates pleasant demeanor with customers and staff.
• Works well in a team environment (positive, can-do attitude)
• Natural sense of urgency
• Growth oriented (receptive to learning new processes, systems, and skills)
• Must be able to lift 50lbs.
• Sit and perform computer work for an extended period of time
• Must have the ability to effectively utilize Outlook, Microsoft Office Products including calendars and have the capacity to learn new computer programs quickly, such as EZ Shred.
• Experienced with multi line phones as well as other standard office equipment.
• High School Diploma or equivalent
• Valid driver’s license
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must be able to pass a pre-employment and random reoccurring annual substance abuse screening, as well as local and federal background checks.

Crown Information Management is an equal opportunity employer and does not unlawfully discriminate based on race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.