Day in the Life of a Patient Ambassador

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed
• Maintains daily financial records and reports
• Coordinates with medical and clinical staff to coordinate intakes
• Provides clerical and logistical support
• Oversees patient accounts and financial responsibilities

Education and Experience requirements:

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

​Hours, Schedule, and Travel (if applicable)

Our Patient Ambassadors enjoys an early morning schedule with early afternoon out times. It is expected that Patient Ambassadors have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are 25-29 hours per week. See specific schedule requirements below.

Note that this is a Part-Time role, you will not work every shift listed below.

• Monday: Belvidere 9:00am-1:00pm
• Tuesday: Hamburg 2:30pm-7:30pm
• Wednesday: Stanhope 10:00am-2:00pm
• Thursday: Belvidere 9:00am-5:30pm
• Sunday: Stanhope 9:00am-1:00pm

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!

Job Type: Part-time

Healthcare setting:

• Outpatient

Work Location: On the road