Description

General Expectations:

This position will manage all of the operations of all local and international service opportunities as well as oversee all administrative functions of the Global Outreach department. This position will perform a variety of project management duties, administrative tasks, and coordinating with non-profit partners to ensure our congregation can participate in a variety of international and local serve opportunities. 

Essential Job Functions

1. Project manage all international mission trips and local serve projects 

· Conducts interviews for prospective team members to determine eligibility for out-of-country travel

· Coordinates team meetings and attend when needed or necessary

· Coordinates a mutually beneficial trip, for missionaries and participants alike, while maintaining the goals of evangelism, servitude, and spiritual development 

· Coordinates travel arrangements for all short-term mission trips

· Collects all travel monies from team members during trip prep meetings, and assists with fundraising events, ideas, and support

· Completes in-country spending reconciliations and actual cost stats for each mission trip, using data to create accurate spending forecasts of future trips

· Coordinates details for local serve opportunities and maintains records of people from Crossroads who serve in all of our international and local opportunities in our CCB database

· Shopping for all supplies for both local serve projects and international missions' trips 

· Plan and coordinate all logistics for onsite events (i.e. Draft Day, GO Weekend, etc.) 

2. Manages all administrative functions of the Office of Global Outreach by providing organization,
communication, customer service and the follow-through required for the department to perform with excellence

· Performs financial reconciliation and check requests.

· Submits all check requests, monthly giving to partners, and all purchase requests for both local and international 

· Manages budgets for both local and international

· Pull financial reports and ensure local and international are on track financially 

· Makes all communications requests according to department guidelines for all GO projects

· Books all on campus & off campus events. 

· Directs incoming communication to the proper party

3. Support Child Sponsorship Programs

· Maintains database

· Communicates with donors 

· Coordinates special gifts from donors to children during trips 

· Oversee Child sponsorship by creating event planning and recruitment

4. Manages Global Outreach Social Media platforms 

· Creates content

· Responds to messages 

· Develops and executes a strategy to keep people informed of ministry initiatives and projects

· Develop a social media team

· Train International leads and Local leads to develop and further social media strategy

The above summary of duties represents the major tasks and duties. This is not intended to be an exhaustive list of all responsibilities. Therefore, this person may perform other related tasks under the direction of the Global Outreach Pastor.

Requirements

Education and Experience

This position requires a minimum of a bachelor’s degree or the equivalent in vocational ministry experience. 

Physical Requirements: 

· Prolonged periods of sitting at a desk and working on a computer. 

· Must be able to lift 20 pounds at times.

Core Competency Requirements

Administrative Proficiency: An individual with administrative proficiency is office savvy and possesses strong interpersonal and organizational skills. 

• Demonstrates the ability to effectively prioritize and organize people, tasks and events
• Utilizes traditional office equipment (scanner, copy machine, fax machine, etc.) and phones
• Exhibits a strong attention to detail and the ability to multi-task 
• Is engaging, courteous, approachable and helpful 
• Has a good working knowledge of email and Microsoft Office products, including Excel, Word, Outlook and PowerPoint 

Adaptability: An individual who possesses adaptability responds effectively to change and considers new approaches. 

• Takes steps to understand the reasons for change in environment or tasks 
• Supports new ideas, systems and procedures 
• Switches strategies or tactics if the current ones are not working 
• Is open to new ideas, perspectives, structures, strategies or positions
• Is willing to reconsider even the most strongly held ideas 
• Maintains work efficiency and responds positively to a changing environment 

Cultural Awareness: An individual with cultural awareness understands the role of culture and is skilled at developing meaningful relationships with those from different cultures. 

• Recognizes cultural norms, values and trends
• Enjoys learning from and about other cultures 
• Builds meaningful relationships with people of other cultures and ethnic backgrounds 
• Treats and calls upon others to treat individuals fairly and equally 
• Demonstrates missions-mindedness 

Project Manager: A project manager oversees a project and creates and maintains an environment that guides the project to its successful completion. 

• Identifies and communicates the processes involved in the initiation phase of a project 
• Works with staff to develop a work plan with tasks, timeframes, milestones, resources and dependencies
• Identifies key stakeholders in the project 
• Recognizes and analyzes influences impacting the project 
• Develops and manages the scope of the project 
• Describes in detail the process of resource allocation (including human resources, cost, and time estimates) 
• Uses resources efficiently and manages projects effectively within budget limits
• Ensures quality standards are met
• Anticipates potential problems, institutes controls and contingency plans to address them
• Monitors project progress and evaluates performance
• Demonstrates the ability to design systems and utilize technology in a creative, effective manner

Classification:  

· FLSA Status: Exempt 

· Pay Grade: CCC Pay Grade 8