CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
As a Marketing Account Manager, you will ensure that the newest members of our sales teams are setup for success with all the marketing tools and access they need. You will take on multiple accounts, meet with the clients associated with those accounts, and provide the accounts' team with a better understanding of how they can take full advantage of our marketing tools and resources.
You will use your excellent communication and problem-solving skills to anticipate and solve the marketing needs of your clients.
Job Responsibilities:
- Gather all the necessary details, specs, etc. for marketing projects and campaigns from clients to help project teams.
- Use Salesforce and Basecamp to manage projects and assignments.
- Foster positive partnerships with clients by providing regular updates and progress reports.
- Lead onboarding orientation calls for branches and corporate individuals.
- Stay up to date with marketing’s offerings and present new products/services to members to gain more adoption.
- Help clients express their needs to project teams.
- Resolve client complaints.
- Other duties as assigned.
Qualifications and Skills:
- Bachelor’s degree in marketing, communications, or closely related field, preferred.
- 5 years’ experience and demonstrated success in leading marketing initiatives.
- Experience as an Account Manager preferably with an agency.
- Ability to interact and communicate across a variety of stakeholder groups including technical subject matter experts, C-suite, branch, and business VPs.
- Deep understanding of integrated marketing strategies and tactics and how they come together to provide measurable results.
- Excellent negotiation and persuasion skills to gain consensus.
- Project management skills and ability to adjust plans quickly to meet changing needs.
- Experience in annual marketing planning for sales organizations.
- Cross-Functional marketing experience with solid knowledge base across core digital and OOH marketing channels.
- Proficient in Adobe and Microsoft Office Suite.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.