Cross the River is seeking 2-4 client schedulers per area, full time and part time positions available. This position is fully remote.
We are hiring Nation Wide, so if we are posted in your city, we are hiring in your area!

Responsibilities

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Identify and develop problem solving methodologies to resolve customer issues

Requirements:

• Must have laptop or smart phone

• must be at least 18 years of age

• must be authorized to work in the US

Benefits

• Remote, work from home

• flexible schedules available

• work at your own pace

• no quotas or caps

• Medical Insurance available for purchase

• Options for specialization

• room to grow