Job Title: Dispatcher 

Reports to: Transportation Director

Days to Work: 226/12 Months

Pay Grade: AUX 4: ($16.75 - $23.63) (Depends on Years of Experience)

Wage/Hour Status: Non-exempt

Dept./School: Transportation

Date Revised: 06/09/2023; 10/2023

Report: October 19, 2023

In-House applicants must complete the online internal application 

All substitutes for Crosby ISD, if applying for a full time job, MUST complete an External Application

PRIMARY PURPOSE:

The Dispatcher is responsible for coordinating assignments and schedules of bus driver routes and vehicles to ensure safe, efficient, and economical transportation services. Record absentee calls and assign substitutes. Answer telephones & 2-Way Radios in an effort to communicate information to the community and department staff to ensure safe, efficient, and economical transportation services.

QUALIFICATIONS:

Education/Certification:

• High School Diploma or GED
• Certified or certifiable as a Texas School Bus Driver 
• Hold or obtain a CDL, class B minimum with a “P” & “S” Endorsement 
• Must pass Annual State of Texas School Bus Driver Physicals
• Must pass ALL Federal DOT Drug and Alcohol Test

Special Knowledge/Skills:

• Proficient typing, word processing, computer and file maintenance skills
• Strong organization, communication and interpersonal skills
• Knowledge of school district organization and operations
• Ability to receive and give verbal instructions clearly and effectively
• Ability to multi-task
• Ability to maintain customer-oriented attitude and emotional control under stress
• Proficient map reading skills
• Bilingual Preferred

Experience:

• Two years of experience as a school bus driver the public education environment (preferred)

Such alternatives to the above qualifications as the administration may find appropriate and acceptable.

MAJOR RESPONSIBILITIES AND DUTIES:

Office Climate

1. This position is responsible for opening in the morning.

2. Coordinate assignments of bus drivers, bus routes, vehicles, and substitutes for morning, mid-day and afternoon shifts.

3. Responsible for assigning and scheduling extracurricular trips.

4. Responsible for contacting transportation employees, campuses and other departments regarding extracurricular trips.

5. Dispatch drivers and vehicles and communicate with them using a telephone and two-way radio.

6. Communicate with parents and school personnel regarding bus schedules

7. Maintain good public relations with students and school personnel

8. Assist with emergency situations

9. Maintain all required physical and computerized logs, worksheets, files, and reports related to dispatch operations.

10. Perform bus driving duties when required.

11. Demonstrate proper maintenance, care, storage and use of equipment and materials.

12. Maintain extracurricular trips mileage for the department for state reporting purposes.

13. Compile and prepare correspondence, forms and reports for the department as needed.

14. Answer all incoming calls, take reliable messages & route calls to the appropriate staff.

15. Maintain confidentiality of information for the transportation department.

16. Operate Dispatch 2-Way Radio as primary communication link between community, transportation office and buses.

17. Perform all other duties as assigned.

Departmental Climate

1. Deal sensitively and fairly with persons from diverse cultural backgrounds. 
2. Provide for an effective communication channel with staff, district employees, students and community. 
3. Exhibit positive professionalism by acting as a role model for district employees, students and the community that supports the mission of the district and department. 
4. Demonstrate dependability by being punctual and present at work, unless for good cause. 
5. Exhibit reliability by completing work as assigned by meeting project time lines. 
6. Exhibit poise and self-control in decision making and problem solving relating to job assignment during regular & high stress moments.
7. Exhibit appropriate grooming and dress for the position and responsibility.

Departmental Improvement

1. Demonstrate initiative by recognizing needs of the job and suggests ways to improve efficiency and productivity. 
2. Assist the Director & Assistant Director with the recommendation of sound policies directed toward program improvements.

Transportation Software

1. Operate the transportation software program to provide correct information enhancing the departments’ operational efficiency.

Professional Growth and Development

1. Seek to improve job performance through self-assessment, skill development, training and goal setting that is appropriate to the job assignment.

Department/Community Relations 

1. Demonstrate behavior that is professional, ethical and responsible and serve as a role model for all Transportation Department personnel. 
2. Articulate the district’s mission and goals in the area of transportation to the community and solicit its support in realizing the mission. 
3. Demonstrate the use of appropriate and effective techniques for department and community communication. 
4. Assist the Director and Assistant Director with Transportation functions & other duties as assigned.

WORKING CONDITIONS:

Mental Demands:

1. Ability to communicate effectively (verbal and written).
2. Interpret policy, procedures and data.
3. Coordinate district/department functions.
4. Maintain emotional control under high stress. 

Physical Demands/Environmental Factors:

1. Frequent prolonged and irregular hours (50%).
2. Frequent use of all equipment in an office setting (100%).
3. Requires performing tasks standing (25%), walking (50%), bending (15%), kneeling (15%), and sitting (75%). 
4. Work positions include climbing (<1%), kneeling (15%), squatting (10%) and extended reaching above head and in front of body (10%). 
5. Requires working inside and outside in all temperatures & climatic conditions (10%).
6. Requires climbing school bus steps (10%).

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an

exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

The Crosby Independent School District - in compliance with the Title VII, American Disability Act, Age Discrimination in Employment Act, Section 504 of the Rehabilitation Act of 1973 and other statues- seeks to provide equal opportunity without regard to race, color, religion, national origin, sex, age, marital or veteran status, the presence of a medical condition, disability, or any other legally protected status. This policy extends to the employment and all programs and activities conducted by the district. For Further information, Contact the Office of the Superintendent, Crosby Independent School District, 14670 FM 2100. Crosby, Texas 77532.

An Equal Opportunity Employer