Crosby Hotel is Hiring a Restaurant Head Host at Warren Street Hotel Near New York, NY
Welcome and warmly greet guests on arrival. Answer telephone, take reservations, and manage the efficient and timely seating of our guests to a table that best serves their wishes.
MAIN DUTIES:
Warmly and graciously greets all guests upon arrival.
To have a firm understanding of the menu items and be able to recommend items if guests inquire.
To provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient, or irate guests.
To accommodate special seating requests for guests whenever possible.
To relay messages to servers and bus persons as needed.
Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
To take personal responsibility for punctuality
Maintain high standard of personal hygiene and appearance at all times
To ensure high level of communication between the restaurant and other departments of the hotel
To promote other Firmdale Hotels and restaurants
Give directions to the restaurant to guest inquiring about it.
To act as a role model for the Bar Host team, particularly in guest contact skills and personal presentation.
To fully utilize guest history in order to develop individual guest service experience.
To ensure that all team members are aware of VIPs and their requirements.
Create and maintain a personal rapport with guests.
To obtain constructive feedback from guests and ensure it is inputted into client record and is communicated and carried out on their next visit.
To proactively seek to develop all aspects of the department in relation to booking and procedures.
To maintain a constant and active presence on the floor and to support and assist the bar host team Personnel in training and development.
To assist the F&B Manager in retaining high-caliber employees at the bar host position.
Monitor, identify, and organize the delivery of training solutions in line with identified training needs - To drive forward the order of service guidelines wherever possible for the Bar host team.
REQUIREMENTS:
Friendly demeanour
Excellent level of spoken and written English
Must be open to working AM/PM shifts, weekdays, weekends, and holidays
Ability to stand for long hours
Open table certification preferably
EMPLOYEE BENEFITS:
Paid vacation, sick and personal days
Health, dental, vision, and life insurance plans
Commuter benefits
Holiday staff parties and staff appreciation events