9 Service Specialist 2 Jobs in Manteca, CA
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Cromer Material Handling is Hiring a Service Specialist 2 Near Manteca, CA
- Monday to Friday schedule
- Tuition reimbursement
- Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs
- 401k with company match
- 10 paid holidays
- PTO/Vacation
- Training and development
- Competitive pay
- And so much more!
- Processes quotes from request to invoice ensuring timeliness, proper documentation, and a high level of accuracy.
- Utilizes technical skillset when generating quotes to present an accurate and complete repair proposal; a complete proposal identifies the underlying cause of the need for repair and presents a job that will fix the issue being requested to quote.
- Adjusts proposals throughout the process as the customer’s scope of work changes.
- Presents proposal to customer in a timely and professional manner.
- Elevates approved proposals to the Service Account Supervisor and ensures jobs are completed timely.
- Achieves a positive labor variance on quotes and communicates with technicians to complete repairs in less time than proposed.
- Maintains an accurate quote log with date of service, original work order, quote number, customer, equipment, sale status, job variance (difference between actual v. proposed amount), and any other pertinent information used to analyze performance.
- Assists technicians with any software issues; maintains laptops and computers by tracking and installing software updates in company equipment.
- Troubleshoots customer issues, providing recommendations for resolution and escalating as needed.
- Provides technical support to all technicians calling in with issues, diagnoses issues and ensures they are repaired properly.
- Documents technical procedures to be communicated to all technicians.
- Performs on-site technical help to assist technicians through the repair process as necessary.
- Coaches technicians through advanced technical issues explaining root cause and process to repair.
- Documents technical phone calls to be reviewed with service management to understand where additional training support is needed.
- Advises service management when there are pending technical issues that are taking longer than 24 hours to resolve.
- Puts together plans and action items to resolve major technical issues.
- Performs failure analysis to document repair procedures to be reviewed with suppliers and customers.
- Maintains ongoing communication to customer if repair process is taking longer than 24 hours.
- Communicates any failure analysis with entire Product Support team to prevent future complications.
- Ensures all manufacturer product support bulletins (PSBs) are communicated timely and action plans are established.
- Performs routine field, PM, and safety audits of field and shop service staff.
- Monitors repair times to communicate to service management where improvements can be made.
- Participates in classroom and factory training to maintain product knowledge.
- Provides on the job training to branch technicians.
- Maintains professionalism on the job at all times.
- Is reliable and punctual in reporting for work as scheduled.
- Performs other duties of a similar nature as required.
- High School Diploma or equivalent. Vocational or technical certification preferred.
- At least 3 years of experience in a material handling or automotive industry, specific to maintenance and repair.
- Valid Driver’s License and driving record acceptable to insurance company.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Keen attention to detail.
- Strong project management and organizational skills.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Ability to travel for continued development and ongoing training.
Job Summary
Full Time
Wholesale
$55k-72k (estimate)
02/09/2023
05/08/2024
cromer.com
Oakland, CA
50 - 100
Wholesale
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The following is the career advancement route for Service Specialist 2 positions, which can be used as a reference in future career path planning. As a Service Specialist 2, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Specialist 2. You can explore the career advancement for a Service Specialist 2 below and select your interested title to get hiring information.
If you are interested in becoming a Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Specialist job description and responsibilities
Process complaints and issues related to products or services
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Frequently provide advice and trechnical assistance
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Resolves problems and communicates solutions
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Develops and maintains a deep understanding of the organization
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communication to provide outstanding customers service to new and repeat clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Specialist jobs
Understand the principles and benefits of being able to think about the future when taking action or making service related decisions.
02/26/2022: Fort Lauderdale, FL
Ability to use positive language.
12/29/2021: Santa Maria, CA
knowledge of problem solving for the customer feedback.
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Product knowledge and willingness to learn
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Join a professional association related to customer service professional.
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Step 3: View the best colleges and universities for Service Specialist.
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