Position Summary:
Under the leadership of the department Manager, Physician Services, the Medical Assistant isan active member of the Physician Services team that collects data and provides comfort measures and care to patients. The Medical Assistant is responsible for providing care that is appropriate for the patient’s developmental age and is culturally sensitive. The Medical Assistant formulates an appropriate plan for care and analyzes the effectiveness of interventions while effectively interacting with patients, families other medical office staff members. The Medical Assistant maintains standards of professional nursing. 
 
Basic Qualifications:

• Education:

Requires a high school diploma with an emphasis in Office Occupations and Administrative Skills or a GED state certification. A business office school, Medical Assistant program or Associate’s degrees is preferred.

• Experience:

Requires up to one year of work-related on-the-job experience or any equivalent combination of education, training and experience.

• Licensure, Registrations & Certifications:

A Medical Assistant certification preferred.
Requires a current certification in Basic Life Saving (BLS). (If BLS verification is not current upon hire, it must be obtained within three (3) months of hire.)
 
Essential Job Responsibilities:

• Functions as part of an interdisciplinary team with positive interpersonal communication skills when communicating with patients, families, and the medical office staff.
• Conducts an assessment of patient’s condition and documents findings.
• Uses professional judgment in treating patients and modifies the treatment and/or contacts the physician as appropriate.
• Reviews with patient relevant health-risks, nutritional issues and corresponding lifestyle changes that are warranted. 
• Discusses with the patient and family members medications and medical tests, and assists with their scheduling.
• Schedules consultations and referrals as needed and calls in prescriptions as directed.
• Answers patients’ questions and ascertains patients’ needs, acts upon routine requests and relays information.
• Notifies patients of test results as directed and any follow-up visits requested by the physician.
• Communicates and reinforces patient care plan and education plan with patient and family, and assesses the patient or family’s ability to comprehend.
• Ensures examination rooms are stocked with supplies and reorders supplies as necessary.
• Serves as a clinical leader, implementing nursing concepts, and mentoring other staff as necessary.
• Remains current on innovations, developments, new procedures and techniques in nursing care in order to provide quality nursing care services.
• Assumes responsibility for safety, infection control and performance improvement as part of CRHS’s efforts to provide quality care and services. Performs all associated duties, responsibilities and tasks.
• Presents a professional image to CRHS’s medical staff, co-workers, physicians, patients and family members.
• Attends professional development programs and in-service trainings and meets the minimum requirement for continuing professional education.
• Performs other related job duties as assigned.

 
Standards of Performance:

• Performs nursing care in accordance with all established department and CRHS policies and procedures as measured by feedback and observation from nursing, medical and management staff.
• Performs all assigned patient care duties in a timely and accurate manner as measured by logs, charts and observation.
• Complies with all safety and infection control policies and practices in the delivery of direct patient care as measured by feedback and observation from nursing, medical and management staff.
• Demonstrates reliability as measured by compliance with the CRHS Time and Attendance policy.
• Demonstrates professional conduct and adherence to all safety, confidentiality, and HIPAA standards.
• Promotes teamwork with the entire staff, as well as other contacts within the department as measured by observations of manager and co-workers.
• Adheres to the CRHS Standards of Behavior as measured by observations of staff, as well as outside and other inside customers.
• Verbalizes all core competencies of the unit and department.
• Complies with all regulatory requirements including the National Patient Safety Goals as observed by peers, supervisor and all members of the healthcare team.
• Actively participates as a member of the healthcare team by attending all mandated in-services and a minimum of 75% of the unit staff meetings and employee forums.