SummaryThe Operations Analyst position supports the Operations Department by ensuring all logistics for projects are well organized. This position will assist with communication with various departments, organize reporting, plan meetings, and provide updates to Managers.Essential Functions and ResponsibilitiesEvaluates client request to determine the services that are being set up match their needs and requirements.Review cost estimates, SOWs, and related documents and send them to client after approval.Serve as the liaison and point of contact between Crisis24 EP and Operations vendors, prospects, and clients.Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.Chair and facilitate meetings where appropriate and distribute minutes to all project team members.Assess project risks and issues and provide solutions where applicable.Be able to problem solve resolution activities for all Operational issues.Participate in a variety of meetings, representing ground transportation issues and communicating updates and department policy to all functional areas of the organization.Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory.Track all projects to ensure that project deadlines are met in a timely manner.Work closely with the different security teams.Undertaking project tasks as required and developing project strategies.Documenting and following up on important actions and decisions from meetings.Process and maintain a wide variety of files, logs, reports, and forms.Monitor and adhere to internal operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel.*This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.Competencies and KASO (knowledge, aptitude, skills and other)Attention to detailCritical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsJudgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate oneMulti-tasking time sensitive and detailed Operations planning activitiesAbility to work independently while establishing effective relationships, collaborating with peers and clientsOperations and security expertiseIndustry and business acumen.Successful client management experienceA demonstrated history of effective conflict resolution skillsKnowledge of file management, transcription, and other administrative procedures.Ability to work on tight deadlines. Work EnvironmentThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, scanners, copiers, filing cabinets and fax machines.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Position Type/Expected Hours of WorkThis position is a non-Exempt position, as determined by the Fair Labor Standards Act. Regular full-time working hours equate to 40 hours each week.TravelThis position does not require routine travel.Education and ExperienceA high school diploma is requiredAn associate degree or bachelor’s degree in business or related field is preferredExceptional verbal, written, and presentation skillsCompetency in Microsoft applications including Word, Excel, and OutlookThree plus (3 ) years of experience in an Operational environment is preferredMulti-lingual and multi-cultural skills are preferredMilitary experience is preferredAAP/EEO StatementCrisis24 EP Division is an equal opportunity employer and does not discriminate against employees on the basis of race, color, creed, religion, ancestry, age, sex, marital status, pregnancy, national origin, disability or handicap, or veteran status.