Crisis Services is looking to add to our Crisis Counseling Program team. We are seeking a Program Supervisor to provide day-to-day supervision and management of our 24-hour crisis hotline and growing team of crisis response professionals.

Who we are:

Crisis Servicesis a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What we offer:

• Competitive Pay, Training and Professional Development
• Generous Paid Time Off and Paid Meal Breaks
• Employee Self-Care and Wellness Supports
• Quiet Room, Exercise Room and Lactation/Breastfeeding Room
• Access to Great Health Insurance Coverage w/ Generous Employee Premium Contribution
• FSA, Dental, Vision and Other Ancillary Coverage Options Available
• Access to 403(b) Plan w/ Employer Match After One Year
• Eligibility for Public Service Loan Forgiveness Program

About this opportunity:

The Program Supervisor is responsible for providing daily on-site supervisory consultation, and administrative oversight to our Crisis Counseling Program (24-hour crisis hotline). This position monitors quality assurance protocols to ensure that Crisis Hotline Counselors are meeting client care needs in compliance with agency procedures/AAS standards. The Program Supervisor is also responsible for recommending data-driven best practice trainings and performance improvement opportunities, as well as facilitating data collection and reporting of operational performance metrics for the Crisis Counseling Program.

Job Type:

• Full Time, 40 hours/week

Pay:

• Starting at $58,500 per year

Schedule:

• Flexible within regular business hours, with some evening hours, as needed
• Monday through Friday
• Responsible for participation in rotating Crisis Hotline Management on-call supervisory consult responsibilities outside of scheduled work week

Work Setting:

• On-site with some remote working flexibility provided

What you will bring to this position:

• Master’s degree from an accredited college or university in Social Work, Mental Health Counseling, or related Human Service field requiring licensure.
• LMSW OR LMHC or correlating licensure for a related Human Service field.
• Minimum two (2) years of supervisory experience in mental health services and substance abuse/addictions preferred.
• Experience with crisis situations and quickly establishing rapport with clients helpful.
• Demonstrated ability and experience working with diverse populations. Experience with suicidology, substance abuse and the addictions field.
• Strong knowledge of mental health dynamics and effects, public awareness, and crisis intervention services as well a strong knowledge of addiction, chemical dependency and dual diagnosis.
• Proven skills and knowledge of principles and methods for training and curriculum design; teaching and instruction for individuals and groups.

Ready for the toughest job you’ll love coming back to?

Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join and help to grow our team of passionate people making a difference.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.