TITLE: Crisis Counseling Specialist I

DEPARTMENT: Crisis Counseling Program

REPORTS TO: Crisis Counseling Program Supervisor

EMPLOYMENT STATUS: Overnight Part Time - Hours Vary

CLASSIFICATION LEVEL: Hourly, Non-exempt

POSITION SUMMARY: Assure the seamless availability and delivery of crisis phone counseling including lethality assessment, supportive counseling, and information and referral to individuals who contact Crisis Services 24-hour hotline and other dedicated lines.

ESSENTIAL JOB FUNCTIONS:

1. Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and sensitivity to the guiding principles of the organization.
2. Screen all clinical calls for lethality per AAS guidelines.
3. Enter all calls in an iCarol call report, including demographic information and presenting problem.
4. Appropriately complete interagency program referrals.
5. Assist in training and mentoring crisis phone counseling volunteers and interns.
6. Participate and engage in clinical supervision with assigned CCP program manager.
7. A minimum of on-call consultant hours per month as assigned by Director of CCP and as stipulated in CWA collective bargaining agreement.
8. Depending on previous experience, candidate may be required to successfully complete agency crisis counselor training program.
9. Other duties as assigned by Director of Crisis Counseling program or the Program Supervisor for the purpose of ensuring the efficient and effective functioning of the department.

QUALIFICATION REQUIREMENTS:

Knowledge: Must possess strong knowledge of mental health and suicide dynamics and effects, public awareness and crisis prevention and intervention services. Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.

Education: Bachelor's Degree from an accredited college and/or university in human service field, social work or relevant field.

Experience: Minimum one (1) year of professional pre or post-graduate experience; preferably providing direct services in mental health or human service setting. Experience with crisis situations and quickly establishing rapport with clients preferred. Demonstrated ability and experience working with diverse populations.

ENVIRONMENTAL AND WORKING CONDITIONS:

• Professional office environment; no exposures to extreme heat, cold, dust, noise.

PHYSICAL AND MENTAL REQUIREMENTS: Primarily a sedentary position with occasional standing, sitting, bending and reaching required. A high energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.