Knowledge and Skills:

• Communication must be professional, clear, calm, and sensitive at all times

• Demonstrate superb multi-tasking skills to effectively accomplish multiple competing tasks

• Maintain phone and computer handling skills

• High-level attention to detail and accuracy

• Typing by touch skills are necessary in order to properly document

• Customer service and/or crisis background, maintain email etiquette, must be able to work effectively both independently and as a member of a growing team

• Acts ethically and honestly and applies those behaviors to daily work activities

Duties:

• Answer all calls in a timely and professional manner

• Distribute dispatch requests to crisis counselors fairly and in a timely manner

• Distribute patient referral packets to receiving facilities via electronic fax as needed

• Address customer concerns in a professional manner

• Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual

• Complete follow up on transfer board regularly throughout each shift

• Update hospital staff regarding status of patient transfer regularly throughout each shift

• Documentation of all coordination

• Gather new client demographic information and document accurately in the appropriate format

• Assess callers for danger to self/danger to others and determine the appropriate course of action

• Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services

• Adhere to HIPAA privacy and confidentiality regulations and guidelines

• Other duties as specified by manager or team leads

Qualifications and Education Requirements

• Associate’s degree or bachelor’s degree preferred

• Qualify as a Behavioral Health Technician (BHT)

Company Benefits and Wellness:

• Four Medical plans with HSA and FSA options

• Two dental plans 

• Vision coverage

• 401(k)

• Employee Stock Options

• Wellness program

• Two EAP programs for employee and family

• Group life and disability insurance

• Professional growth & development

• Employee perks and discounts

• Paid holidays throughout year

• Parental Leave

• Paid time off for personal use including employee’s birthday and volunteering

• Company provided laptop and equipment for remote and office work

• Monthly one-to-one meetings with manager for support, professional development, and reflection #IND