Job Description The Software Developer will support the team in the following activities (including but not limited to) in support of the customer's ServiceNow Platform: * Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
* Develop, test and deploy updates to ServiceNow based on customer requirements
* Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
* Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
* Identify system deficiencies and recommend solutions
* Maintenance and continuous improvement of the processes, standards, policies, working methods and tools
* Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
* Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
* Participate in on-going production support and end user support
* Document testing and maintenance of system corrections
* Research, understand, and develop using new technologies and standards as needed
* Researches, designs, develops, and/or modifies enterprise-wide systems and/or applications software
* Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
* Evaluates interface between hardware and software, operational requirements, and characteristics of overall system