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Director Technology Service Management
Aramark is committed to leverage technology to enable profitable growth across all lines of businesses. This role is accountable for achieving service excellence across all technology services necessary to achieve this objective.
The role requires a passion for Service Excellence, prioritizing the customer and client experience and methodically driving continuous improvement. Leads and manages Technology Service Management, including planning, execution, and reporting for the Technology Service Catalog. Establishes, manages, and maintains a Service Management culture, environment, and process based on the latest IT Information Library (ITIL®) framework.
As the Service Management leader for the technology function, the role is accountable to ensure technology services meet and exceed the service experience needs of the users of technology, including Aramark operators, clients, consumers and support organizations. The ITSM Process Owner is accountable for execution of the service excellence strategy, including measuring, reporting and adjustments through daily, monthly, quarterly, and annual results covering all aspects of Technology Service Management. This role is responsible for ensuring all technology service providers, both internally and 3rd party, are conforming with our framework and delivering tangible and strategically aligned business outcomes.
The ideal candidate prioritizes customer, client, and business outcomes and possesses these essential traits: collaborative & communicative, decisive, solution oriented, analytical, evidence-based, values transparency, inquisitive, curious, agile, adaptive, confident when faced with adversity, adept at crisis management.
• Bachelor’s degree required; technical focus preferred, MBA or relevant advanced degree preferred.
• 5 years of experience in IT Service Management leadership role, with ServiceNow experience. ITIL, ITSM certification preferred. Six Sigma methodology Greenbelt is preferred.
• Impact – 5 years of success building and running service teams, including effectively partnering with Business Relationship Management, Engineering, Build, and other corporate functions.
• Software Experience – 5 years working within IT Services at enterprise system level. Core understanding of how ITSM/ITIL management fits within the Aramark experience product portfolio
• Communication – Ability to present, negotiate, and interface with both business and technical functions within a large complex organization. Success influencing across a large, complex, highly matrixed product organization. Simplifies the complex.
• Knowledge – Understand IT Service Management as it relates to process improvements, reporting, compliance, product management, and development methodologies.
• Leadership – Ability to lead a team of IT leaders aligning business goals with the overall Aramark IT vision. Ability to collaborate and manage communication across all of IT.
#LI-Remote
COMPENSATION: The salary rate for this position ranges from $103,800 to $181,650, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Full Time
Durable Manufacturing
$179k-250k (estimate)
02/23/2024
05/03/2024
crh.com
DOVER, OH
200 - 500
1950
JERRY A SCHWAB
$50M - $200M
Durable Manufacturing
CRH (LSE: CRH, ISE: CRG, NYSE: CRH) is the leading building materials business in the world, employing c.76,600 people at c.3,100 operating locations in 29 countries. It is the largest building materials business in North America and in Europe. It also has positions in Asia. CRH manufactures and supplies a range of integrated building materials, products and innovative solutions which can be found throughout the built environment, from major public infrastructure projects to commercial buildings and residential structures. A Fortune 500 company, CRH is a constituent member of the FTSE 100 Inde...x, the EURO STOXX 50 Index, the ISEQ 20 and the Dow Jones Sustainability Index (DJSI) Europe. CRHs American Depositary Shares are listed on the NYSE. For more information visit www.crh.com.
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