Job Description

Aramark is currently seeking a Retail Operations Manager to support Arrowhead Stadium, home of the NFL Chiefs, in Kansas City, MO! The Retail Operations Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations. 

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution 
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget 
• Ensure development and training of customer service programs and product knowledge 
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements 
• Address and resolve any customer issues 
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores 
• Periodically check and verify the accurate ticketing of merchandise 
• Lead periodic physical inventories as well as potential count discrepancies 
• Maintain effective client and customer rapport for mutually helpful business relationships 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired 
• Requires a bachelor's degree or equivalent experience in business or another related field 
• Familiar with Microsoft Office and Point of Sales systems 
• Ability to work a flexible, event-based schedule that includes some evenings and weekends 
• Strong organizational skills 
• Profit and loss (P&L) accountability and /or contract -managed service experience preferred 
• Ability to demonstrate excellent customer service using Aramark's standard service mode 

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.