4 Dispatcher Jobs in New Britain, CT
CRH is Hiring a Dispatcher Near New Britain, CT
Job ID: 495222
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you’re up for a rewarding challenge, we invite you to take the first step and apply today!
RESPONSIBILITIES: The scheduler is the dispatch back up for the operational supervisor for the central dispatch department. All decisions regarding movement of trucks & scheduling rest on their authority to make well-planned decisions and accommodate the customer’s needs.
SCHEDULER PROCEDURES:
SCHEDULING:The Scheduler will, throughout the day, continually monitor orders, tracking and scheduling and make adjustments necessary to maintaining service while best utilizing drivers and equipment. The Scheduler will also keep a watchful eye on the work for the following day and week. He or she will also be responsible for making sure that the scheduling graph always reflects the correct availability of trucks and proper delivery times. When the schedule becomes booked the Scheduler will direct everyone in dispatch as to the first available time for taking additional orders.
SICK OR LATE DRIVERS: An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It.
TRACKING: The Scheduler will track the progress of orders at all dispatch regions and direct truck movement between Dispatcher as deems necessary to maintaining service in those areas.
PLANT CLOSINGS: Scheduler will confer with the Customer Service/Dispatch Manager and direct Dispatcher when to close plants because of lack of work, scheduled plant shut downs for maintenance or seasonal closings and help reschedule orders to other locations. When temporary breakdowns occur, the Scheduler will assist the Dispatcher on when and where trucks will be relocated. At night, before leaving, the Scheduler will communicate to the plants any special mixes, products or considerations that could affect concrete production the next day.
TRUCK BREAKDOWNS: Drivers will attempt to contact the Scheduler in the event of a truck down situation. The scheduler will then inform the Dispatcher, contact the shop with all necessary details, email the Customer Service/Dispatch Manager and Division Manager. At this point if it is necessary for a Truck Foreman to be on site at the breakdown for safety reasons the Scheduler will dispatch them accordingly.
ACCIDENT/INCIDENT: In the event of an accident/incident the Scheduler will work with the Dispatcher to notify any emergency services as needed, dispatch Truck Foremen or available field personnel to site, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept.
CUSTOMER COMMUNICATION: The Scheduler will call or direct other dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. They will also make an attempt to call key customers or jobs that could affect the schedule if they haven’t already placed or confirmed their orders. Scheduler will also initiate 5 calls per week to customers regarding their service and log results.
SAFETY & PLANT MEETINGS: The Scheduler will confer with Customer Service/Dispatch Manager and be responsible for scheduling all plant and driver safety meetings.
DISPATCHING: The Scheduler will also be responsible for dispatching the day should the Dispatcher be absent for any reason. *see Dispatcher job description
DAILY “KEY ORDER” MANAGEMENT: Scheduler will work with the Dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and Drivers of any “Key Orders” that have been flagged by the Quality Control Manager.
CSR/ORDER TAKING: Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone of voice, take the customer’s order or orders in a detailed, timely and professional manner, and to record accurate delivery and product information on that order. The Customer Service Representative will also promote “value-added” products and upon finishing the order will completely repeat the order back to the customer and ask the customer about any future orders. Customer Service Representatives will also be responsible for negotiating delivery times with customers, be good problem solvers and most importantly, foster lasting business relations with the customers.
QUALIFICATIONS & IDEAL SKILL LEVELS:
Minimum high school education–business, logistical and or communicational training. Building industry background desirable.
Must be able to multi-task with excellent organizational and planning skills.
Good computer skills with knowledge of current operating systems and office suites.
Able to analysis problems quickly and make good decisions
Reliable attendance and work record.
Good phone and communication skills.
Thorough and detailed orientated.
Must be willing to work longer hours.
Able to handle pressure and stress while staying composed.
Must be able to demonstrate teamwork ethic.
Must be able to work and communicate well with dispatch employees and other departments.
PERFORMANCE MEASUREMENTS:
On time delivery percentages.
Driver utilization percentages.
“Ready to Load to Loading” Efficiency.
“At Plant to Post Trip” Efficiency.
Cubic Yards per Man Hour targets
Dispatch Efficiency Report
Low mistake ratio.
Communication and cooperation feedback from Driver/batchman.
Customer feedback through sales and management.
Written yearly reviews.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Job Summary
Full Time
Durable Manufacturing
$69k-92k (estimate)
03/28/2024
05/27/2024
crh.com
DOVER, OH
200 - 500
1950
JERRY A SCHWAB
$50M - $200M
Durable Manufacturing
Related Companies
About CRH
CRH (LSE: CRH, ISE: CRG, NYSE: CRH) is the leading building materials business in the world, employing c.76,600 people at c.3,100 operating locations in 29 countries. It is the largest building materials business in North America and in Europe. It also has positions in Asia. CRH manufactures and supplies a range of integrated building materials, products and innovative solutions which can be found throughout the built environment, from major public infrastructure projects to commercial buildings and residential structures. A Fortune 500 company, CRH is a constituent member of the FTSE 100 Inde...x, the EURO STOXX 50 Index, the ISEQ 20 and the Dow Jones Sustainability Index (DJSI) Europe. CRHs American Depositary Shares are listed on the NYSE. For more information visit www.crh.com.
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The job skills required for Dispatcher include Customer Service, Scheduling, Planning, Futures, CSR, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.
