Job Description

As a Conference Planning Manager, you will coordinate the activities of staff and conference personnel to make arrangements for group meetings and conferences. Coaches the client by providing information and suggestions pertaining to conferences. Disseminates appropriate information to the operational departments. Acts as liaison between the client and the operation in order to meet client's needs and expectations.

Job Responsibilities

Receives upcoming meetings through direct contact with clients and requests from property management system.

Works with operations and sales staff to discuss all logistical details of conference and may work directly with client.

Provides client with all necessary information and details regarding their visits (audio visual, set up, food & beverage, information brochures, etc.)

Assists client with and any special need/request by deciding with vendors. (Flowers, decorations, off-site dinners, etc.)

Coaches’ client through the different planning phases to obtain necessary information in a timely manner.

Relays all conference details to necessary departments: outside caterers, Transportation forms, BEOs, Set-up sheets, Special needs, etc.

Creates a "resume" for the conference including all necessary information.

Attend weekly delivery meeting to review any changes in upcoming programs or special events.

Relays all conference details to necessary departments: Rooming list, Transportation forms, BEOs, Special needs, etc.

Distributes and discusses group resume in weekly information meeting.

Remains available and approachable throughout all planning phases to handle all questions and/or changes from the client.

At onset of conference, meets with client (if available) and checks meeting and function space to make sure client's needs have been met.

Inspect status of meeting or classroom set-ups. Make a note of any changes that are inconsistent with the list dailies and BEO’s and take immediate corrective action.

During room inspection, notify the appropriate departments for items, which may be missing from set-up instructions. Example: tables, skirting, water, A/V etc. Ensure that all items are followed up on.

Monitor, daily, Delphi’s list dailies and banquet event orders to ensure information is up to date and accurate.

At the end of conference, follows-up with client to maintain good-will and generate future business.

Sets up debriefing meeting with client to discuss both positive and negative aspects of the conference.

Qualifications

• Associate Degree or Bachelor Degree in Hospitality or other related field preferred.
• The ideal Candidate will have previous conference planning experience of at least 1-2 years.
• Must have strong time management skills, customer service, and attention to detail and be able to perform various tasks simultaneously.
• Must possess strong communication and interpersonal skills to effectively deal with clients.
• Must work well independently and as a team member.
• Computer skills necessary.
• Requires a working knowledge of MS Word, PowerPoint, and Excel, basic computer and internet skills. Delphi sales and catering software experience is highly preferred. SGMP and/or MPI membership is desirable.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.