Detailed Description:

Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Manager of Fun for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary. 

When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.

Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.

JOB OVERVIEW: The Manager of Fun is responsible for creating and implementing engaging and enjoyable activities, events, and programs to boost employee morale, foster a positive work environment, and enhance team cohesion within the organization. This role aims to inject fun and excitement into the workplace while promoting a healthy work-life balance.

REPORTS TO: Director of Recreation

ESSENTIAL JOB FUNCTIONS:

• Develop a calendar of fun activities, such as themed parties, team-building exercises, game nights, and wellness initiatives for both guests and team members.
• Organize and coordinate events both in-person and virtually to cater to diverse employee preferences.
• Oversee both indoor and outdoor pool operations and Cabana rentals.
• Check fitness center and Volleyball areas and create event for those areas.
• Collaborate with various departments to incorporate fun elements into daily operations and meetings.
• Source and manage vendors for entertainment, catering, or supplies needed for events.
• Evaluate the success of activities through feedback surveys and participation rates to continuously improve offerings.
• Maintain a budget for fun initiatives and ensure cost-effective planning.
• Stay updated on trends in workplace engagement and suggest innovative ideas to keep employees motivated.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• Activities, Event Planning, Human Resources, or related fields.
• Proven experience in event coordination or employee engagement roles.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Creativity and a passion for creating enjoyable experiences.

Preferred Qualifications:

• Certification in Event Planning or Employee Engagement.
• Experience working in a fast-paced corporate environment.

 Working Conditions:

The Manager of Fun will primarily work in an outdoor setting on property but may need to travel occasionally for off-site events. This role may require flexibility in working hours to accommodate evening or weekend activities.

PERFORMANCE STANDARDS:

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.