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Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe in providing a diverse, fun, and inclusive workplace with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as the Director of Patient Experience.
The successful candidate serves as the leader for patient service operations with a focus on three major areas:
Patient Surveys and Feedback:
Oversee all aspects of our patient satisfaction survey process using data to drive improvement:
Wellness Center:
Patient Registration:
Oversee the department that efficiently checks-in patients, ensures accurate collection and data entry of patient demographics and insurance information, posts patient payments, and refers patients facing barriers to other Crescent departments that can provide translation or financial counseling.
Other Duties:
Requirements:
You must have at least an associate degree in a healthcare related field. We do give preference to those with a bachelor's degree in a healthcare related field or a Master of Business Administration. You should also have at least two years' experience in the health or wellness field. Management and Epic experience are highly valued. If this describes you, please apply!
Pre-employment physical, TB test, and drug screen required.
EOE
Full Time
$108k-147k (estimate)
04/29/2024
05/15/2024
crescentchc.org
DUBUQUE, IA
50 - 100
2006
GARY COLLINS
$5M - $10M
Ambulatory Healthcare Services
Crescent Community Health Center is a federally qualified health center providing primary and preventative medical and dental care, brain health services, and wellness and nutrition coaching. We serve nearly 6,500 patients with more than 18,000 clinic visits annually.
The following is the career advancement route for Director of Patient Experience positions, which can be used as a reference in future career path planning. As a Director of Patient Experience, it can be promoted into senior positions as a Chief Patient Experience Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Patient Experience. You can explore the career advancement for a Director of Patient Experience below and select your interested title to get hiring information.