We are new modern private practice dental startup in search of a self-motivated and reliable Dental Office Front Desk, who takes pride in building something from scratch. We aim to be a tight-knit office that maintains an enjoyable workplace by focusing on patient-care, customer-service, and teamwork. Essential Duties/Responsibilities. This position requires a person that can speak Spanish.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Getting patients to come into the office, and warmly connect with them during any time spent in the reception area.
• Helping to ensure office success by getting patients into the office through excellent telephone skills.
• Interact with individuals in the reception area during their wait time.
• Maintain a clean and welcoming front office environment at all times. Creating an environment that promotes the company’s culture and values and promotes patient longevity.
• Effectively implement best operational practices.
• Be responsible for coordinating patient flow.
• Maintain and understand thorough knowledge of office specific software system to ensure patient records are accurate, including insurance information and breakdown of benefits and eligibility.
• Take responsibility for the security and accounting of all cash, checks and credit card slips.
• Constantly search for best practices in dentistry and help implementation and execution of system in place.
• Be the “expert” when it comes to procedures and insurance benefits and verification for all patients.
• Treat patients with respect, enthusiasm, and a positive attitude.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Implement, and ensure adherence to cash management and accounting protocols.
• Ensure that the first visit as well as subsequent visits thereafter by the Dentist will be smooth by checking supplies; forms, schedule and dental assistants are in order.

Daily Tasks

• Make sure the schedule is productive and organized. See that appointment hours are filled according to daily goals. See that hygiene schedule is completely filled.
• Follow up on all broken appointments by phone and mailing card.
• Keep call listed updated for all patients
• Indicate to doctor and staff when next patient has arrived.
• See that the phone is answered before the third ring at all times.
• See that the front desk is covered at all times.
• Confirm all patients’ appointments 48 hours prior to appointments.
• Make following day postoperative calls after designated procedures i.e. root canals or other surgery procedures.
• Pull and file all records for each day’s schedule.
• As changes occur in the workday, update master schedule.
• Be responsible for all recalls and follow-up.
• Review patient records prior to patient appointments to ensure patient information is accurate.
• Track lab cases in computer. Be certain lab case is in before confirming patient appointment.
• Send both, New Patient and Thank You Referral cards.
• Print out schedule for the next day and give to each staff member.
• Open and distribute mail.
• Ensure office specific management software system is accurately used to post payments from patients and insurance.
• Ensure on a daily basis that overall patient payment and insurance payments match daily report.
• Electronically deposit checks on a daily basis.
• Make sure that patient payments and insurance payments match daily report generated from company software system.
• Balance petty cash and be accountable for receipts.
• Ensure claims are sent electronically or on paper when indicated to appropriate insurance party. At the end of each day ensure that all claims have been received by insurance. After 30 days of outstanding insurance reports follow up with outstanding claims.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health stipend
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• 4 day work week (Wednesdays off)
• No nights
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Open Dental experience (Preferred)
• Treatment Planning experience ( Preferred)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person