1 Customer Success Manager Job in Kernersville, NC
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CREATIVE IT is Hiring a Customer Success Manager Near Kernersville, NC
We are looking for a competent Customer Success Manager to help with the organization and success of the services we deliver to our clients. The ideal candidate will be a highly-organized professional able to undertake a variety of organizational tasks as well as coordinating and communication with clients. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.
This role is designed to help manage our client's experience and verify we are providing the best possible solutions, relationships and allowing our clients to get the most out of working with our team.
This role will include:
- Managing client relationships and performing client checkups to evaluate our team's success and collect feedback.
- Lead new client onboarding and setup to get clients off on the best foot possible.
- Write documentation for team members to follow to perform specific software tasks.
- Support in new client verification and qualifications.
- Assist clients in fully utilizing company systems and solutions.
- Coordinate with other all departments to ensure compliance with established policies.
- Meeting with clients to determine needs (most of the time technical) and aligning them with solutions we offer.
Job Requirements:
- High attention to detail and desire to make sure all activities are accurately fulfilled
- Proven experience interacting with small business clients.
- Knowledge of basic IT systems, terminologies and processes.
- Working knowledge of computer and technology equipment.
- Excellent organizational and time management skills
- Excellent written and verbal communication skills
- Experience with Apple computers
- A desire to help people
Benefits:
- Full time Salary
- Healthcare
- Vacation and personal time
- Profit Sharing
- Working with a great small family like team
Job Types: Full-time, Part-time
Pay: $39,000.00 - $48,000.00 per year
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Work from home
Compensation package:
- Bonus opportunities
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Job Summary
Full Time | Part Time
$88k-124k (estimate)
08/29/2023
05/07/2024
getcreativeit.com
Beaverton, OR
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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