Collections Coordinator

The Collections Coordinator is responsible for managing the collections process of an organization, ensuring that all outstanding debts and balances owed to the company are collected in a timely and efficient manner.

The Collections Coordinator will work closely with internal stakeholders, including customer service, sales, and accounting teams, to ensure a seamless collections process.

Key Responsibilities :

• Monitor and manage the company's accounts receivable to ensure timely and accurate payment of outstanding invoices
• Contact customers via phone, email, and written correspondence to collect on overdue payments and negotiate payment plans as necessary
• Investigate and resolve any disputes related to customer accounts, including working with the sales team and customers to reconcile discrepancies
• Maintain accurate and up-to-date customer account information in the company's database and other collections software
• Work closely with internal stakeholders to identify and implement process improvements to streamline the collections process
• Analyze accounts receivable aging reports to identify accounts that require escalated collections efforts or legal action
• Prepare and present reports on collections activity to senior management on a regular basis
• Maintain a positive and professional relationship with customers while working to collect on outstanding debts

Qualifications :

• High school diploma or equivalent required; Bachelor's degree in finance, accounting, or a related field preferred
• 2 years of experience in collections, accounts receivable, or a related field
• Strong communication and interpersonal skills, with the ability to negotiate payment plans and handle difficult conversations with customers
• Ability to work independently and as part of a team in a fast-paced environment
• Detail-oriented with strong analytical and problem-solving skills
• Knowledge of accounting principles and practices
• Experience working with a variety of customers, including individuals and businesses
• Ability to maintain confidentiality of sensitive information

The Collections Coordinator plays a critical role in ensuring the financial health of an organization by managing the collections process effectively.

The ideal candidate for this position will have a strong background in collections, excellent communication skills, and a commitment to delivering outstanding customer service.

Work Model :

This client currently has a hybrid work model, with 2-3 days in office per week.

Compensation :

$56,000 - $59,000 annual salary

CBMAR2024

Last updated : 2024-03-26